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comply with the contractual requirements of the NHS Standard Contract
understand the importance of using the NHS e-Referral Service correctly
to deliver safe and effective patient care
Developing a referral management plan will help you follow the principles of 'Referral Management - Lessons for Success', published by the Kings Fund in 2010 to improve quality and make savings.
You can refer to named consultant-led teams by using the 'Named clinician' function. Our named clinician guidance will help you follow the process.
Manage your referral
e-RS allows patients to book their own appointments through an application called Manage Your Referral. This can be accessed by computer, phone or tablet. This video shows the application as well as the benefits of using this for both patients and professionals:
Advice and guidance
Find out what the health community in Cambridgeshire and Peterborough think about the improved e-RS advice and guidance function by watching this video:
You can access information from the Help function within the e-RS application, or if you're on an N3/HSCN connection you can access it without logging in.
The NHS e-Referral programme provides a training environment for end users. This mirror live e-RS and allow training on a life-like system, without the risk of accessing or altering real data. Access to the training environment can be requested by contacting email@example.com.
With changes to referring screens taking place in June 2021, the training team are hosting an awareness session covering the changes initial referring users will see. Please be aware that each session covers the same content. Book your session.
Training resources such as lesson plan and trainer presentation can be requested by emailing the programme team.
The National training forum has been established to provide open and regular communication channels between the e-RS national training team and a representative panel of e-RS trainers from the NHS and independent sector.