Advice and guidance toolkit for the NHS e-Referral Service (e-RS)

Advice and guidance allows a clinician to seek advice from another, providing digital communication between two clinicians: the “requesting” clinician and the provider of a service, the “responding” clinician.

Using advice and guidance supports the NHS long term plan to use digital technology to redesign clinical pathways and reduce unnecessary hospital referrals.

About advice and guidance and points to consider

Learn more about when to use advice and guidance

Benefits of using the NHS e-Referral Service advice and guidance

How advice and guidance can benefit patients, clinical teams, and healthcare organisations

Advice and Guidance for commissioners

Support for implementing, optimising, and auditing advice and guidance services

Advice and guidance for referrers and referring clinician teams

Support for creating, improving, and auditing advice and guidance requests

Advice and guidance for consultants and provider clinical teams

Support for reviewing, optimising, and auditing advice and guidance responses

Advice and guidance for NHS e-Referral Service (e-RS) leads and service managers

Working with clinical teams to enhance advice and guidance services

Advice and guidance for service definers

How to set up and optimise use of advice and guidance

National advice and guidance data and case reports

Find out the total of advice guidance requests across England, along with detailed case studies from individual trusts

Advice and guidance user support information for the NHS e-Referral Service

These materials offer users information on all areas of advice and guidance.

Toolkit feedback and further questions

This toolkit is designed to support all aspects of e-RS advice and guidance. However if you have further questions or would like to provide feedback please contact [email protected].

Last edited: 8 April 2025 10:39 am