Ensures clinic capacity is directed to patients who need to be seen by a specialist, meaning more cost-effective use of clinician time and expertise.
Provides more elective specialist advice digitally rather than face-to-face, which allows flexibility of service delivery and reduces pressure on clinic space and administrative services.
Provides an education resource for teaching healthcare professionals and doctors in training which may help with the future management of patients.
Provides a digital record of advice and guidance communication for patient care, service evaluation and audit, providing advantages over telephone, paper and e-mail advice and guidance.
An advice and guidance request, converted into a referral, allows clinicians to see the entire conversation with any attachments, enabling visibility of the whole referral pathway at the point of referral.
Allows consultants to specify inclusion and exclusion criteria for advice and guidance services (as for clinic referrals) in the directory of services (DOS) and regularly review the DOS in e-RS.
Advice and guidance requests can be accessed and responses can be sent remotely, at any time (within agreed turn-around times), providing flexibility in service delivery.
Advice and guidance can be incorporated into a clinician's schedule through local negotiation.
May reduce demand in high volume elective care specialities with long waiting times by improving patient care at the primary and secondary care interface.
Advice can be given regarding appropriate diagnostic tests or treatments required before an appointment is booked.
Referrals can be directed to the correct consultant, which is especially useful if named clinician referrals are enabled.
Patients referred to a clinic following advice and guidance may be further along their care pathway and may require fewer follow up appointments in secondary care.
Helps ensure that the patient's pathway is kept to a minimum and that delays are not introduced due to the need to redirect patients.
If only clinically appropriate patients are booked into a clinic, there will be an ease on the demand for a service, as inappropriate patients are not taking appointment slots that are needed by others.
If the patient is booked into the right place at the right time, less administrative time is taken up ensuring the patient is moved and seen by the correct service.
Gives access to system data to show how using advice and guidance can reduce outpatient appointments and supports use of tarrifs, service review and capacity demand management.