Contact us
If you need medical advice, call 111
If you are a patient and you need medical advice, you should call 111, or use the web service at 111.nhs.uk.
Other useful contacts
COVID-19 vaccinations - for COVID-19 vaccination queries visit the NHS.uk website, or call 119
NHS services - Find details of your local doctor, dentist, or other NHS service at NHS.UK (you do not need to know your NHS number to use NHS services, but it can be useful to have it)
Prescription Prepayment Certificates (PPCs) - buy a PPC, or find out about costs, exemptions, and penalty charges
Enquiries about NHS Digital services
NHS Digital runs services which support the NHS. Information about our services can be found on this website, including information which solves most queries.
If you cannot find the information you need about a specific service, our customer service centre may be able to help. We are unable to assist with enquiries about the wider NHS.
Telephone
Our customer service centre is open 9am to 5pm, Monday to Friday, except on public holidays.
NHS Digital service desks
NHS Digital also operates some other service desks, which may be able to help with technical enquiries.
| Service desk | Deals with enquiries about | Telephone | |
|---|---|---|---|
| NHS Digital enquiries | Enquiries | 0300 303 5678 | enquiries@nhsdigital.nhs.uk |
| NHS App team | NHS App features, data and information | Contact the NHS App team | |
| Cyber security | Report cyber security concerns | 0300 303 5222 | carecert@nhsdigital.nhs.uk |
| Exeter helpdesk | OpenExeter | 0300 303 4034 | exeter.helpdesk@nhs.net |
| NHS national service desk | Spine, Secondary Uses Service (SUS) and National Back Office | 0300 303 5035 | ssd.nationalservicedesk@nhs.net |
| Information standards service desk | Coding products including SNOMED-CT and ICD | 0300 303 4777 | information.standards@nhs.net |
| Developer help and support | Software development projects using our APIs | Contact the API management team |
Press enquiries
If you are a journalist or member of the media, then you can contact our media team.
Before contacting us, our guide for journalists helps reduce the time it takes to find the facts and figures you need, including detailing which organisation is the lead for a wide range of topics in the NHS.
You can reach the media team on media@nhsdigital.nhs.net.
Complaints
We take complaints about our work, staff, and levels of service very seriously, and have a complaints procedure in place to deal with issues.
If you are unhappy with any aspect of the service you receive, you should speak to a member of our staff as soon as possible.
We can only deal with complaints about the work, staff, and levels of service provided by NHS Digital.
We cannot deal with:
- complaints about government policy on health and social care
- complaints about hospitals, GP practices, and other NHS services
- complaints about social care services
Freedom of information
The Freedom of Information (FOI) Act gives you the right to obtain information held by public authorities unless there are good reasons to keep it confidential.
Our locations
Our head office is in Leeds:
7 and 8 Wellington Place, Leeds, West Yorkshire, LS1 4AP
Last edited: 7 July 2021 3:03 pm