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Find out how to contact us about our services.

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NHS App or COVID Pass

The NHS Digital service desks listed on this page cannot offer any support or guidance over the telephone relating to NHS App or COVID Pass enquiries.

Please use the following links for support:

NHS App

If you need help with the NHS App or login, please visit Contact the NHS App team (www.nhs.uk) for more information and to contact the relevant team.

COVID Pass

If you need help with COVID Pass, please contact 119 or visit When to call 119 - NHS (www.nhs.uk) for more information.

If you need medical advice, call 111

If you are a patient and you need medical advice, you should call 111, or use the web service at 111.nhs.uk.

Other useful contacts

COVID-19 vaccinations - for COVID-19 vaccination queries visit the NHS.UK website, or call 119

NHS services - Find details of your local doctor, dentist, or other NHS service at NHS.UK (you do not need to know your NHS number to use NHS services, but it can be useful to have it)

Prescription Prepayment Certificates (PPCs) - buy a PPC, or find out about costs, exemptions, and penalty charges

Jobs - find out more about jobs in the NHS

Internet Explorer - out of support from 15 June  

From 15 June 2022, Internet Explorer is no longer supported by Microsoft or NHS Digital. If you're still using this browser to access NHS Digital’s web-based systems, you should switch to a modern alternative such as Microsoft Edge or Google Chrome.  

It is the responsibility of individual organisations to make sure their teams are using supported products.    

You will need to contact your own local IT service desk to find out more about your organisation’s plan to switch off Internet Explorer and to ensure continued access to our services. 

Enquiries about NHS Digital services

NHS Digital runs services which support the NHS. Information about our services can be found on this website, including information which solves most queries.

If you cannot find the information you need about a specific service, our customer service centre may be able to help. We are unable to assist with enquiries about the wider NHS.

Email

enquiries@nhsdigital.nhs.uk

Telephone

0300 303 5678

Our customer service centre is open 9am to 5pm, Monday to Friday, except on public holidays.

NHS Digital service desks

NHS Digital also operates some other service desks, which may be able to help with technical enquiries. The NHS Digital service desks cannot offer any support or guidance relating to NHS App or COVID Pass enquiries.

Service desk Deals with enquiries about Telephone Email
NHS Digital enquiries  Enquiries   0300 303 5678 enquiries@nhsdigital.nhs.uk
NHS App team NHS App features, data and information   Contact the NHS App team
Cyber security Report cyber security concerns 0300 303 5222 carecert@nhsdigital.nhs.uk
Exeter helpdesk OpenExeter 0300 303 4034 exeter.helpdesk@nhs.net
NHS national service desk Spine, Secondary Uses Service (SUS) and National Back Office 0300 303 5035 ssd.nationalservicedesk@nhs.net
Information standards service desk Coding products including SNOMED-CT and ICD 0300 303 4777 information.standards@nhs.net
Developer help and support Software development projects using our APIs   Contact the API management team

Press enquiries

If you are a journalist or member of the media, then you can contact our media team.

You can reach the media team on media@nhsdigital.nhs.net.

Complaints

We take complaints about our work, staff, and levels of service very seriously, and have a complaints procedure in place to deal with issues.

If you are unhappy with any aspect of the service you receive, you should speak to a member of our staff as soon as possible.

We can only deal with complaints about the work, staff, and levels of service provided by NHS Digital.

We cannot deal with:

  • complaints about government policy on health and social care
  • complaints about hospitals, GP practices, and other NHS services
  • complaints about social care services

Find out more about our complaints procedure

Freedom of information

The Freedom of Information (FOI) Act gives you the right to obtain information held by public authorities unless there are good reasons to keep it confidential.

Find out how to request information

Our locations

Our head office is in Leeds:

7 and 8 Wellington Place, Leeds, West Yorkshire, LS1 4AP

See all NHS Digital office locations.

Last edited: 1 July 2022 8:12 am