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Contact us

Find out how to contact us about our services.

If you need medical advice, call 111

If you are a patient and you need medical advice, you should call 111, or use the web service at 111.nhs.uk.

Other useful contacts

Find details of your local doctor, dentist, or other NHS service at NHS.UK

If you need your NHS number, you will need to contact your GP.

To buy a prescription pre-payment certificate, or find out about costs, exemptions, and penalty charges, go the the NHS Business Services Authority.

To find our more about jobs in the NHS, visit the NHS Jobs site.

Enquiries about NHS Digital services

NHS Digital runs services which support the NHS.  You can find information on the services which we run on this website, including information which solves most queries.

If you cannot find the information you need about a specific service, our customer service centre may be able to help.  We cannot help with enquiries about the wider NHS.

Email enquiries@nhsdigital.nhs.uk or telephone us on 0300 303 5678.

The customer service centre is open 9am - 5pm, Monday to Friday, except on public holidays.

NHS Digital service desks

NHS Digital also operates some other service desks, which may be of help with technical enquiries.

Service desk Deals with enquiries about Telephone Email
Exeter helpdesk OpenExeter 0300 303 4034 exeter.helpdesk@nhs.net
NHS national service desk Spine, Secondary Uses Service (SUS) and National Back Office 0300 303 5035 ssd.nationalservicedesk@nhs.net
Information standards service desk Coding products including SNOMED-CT and ICD 0300 303 4777 information.standards@nhs.net

 

Press enquiries

If you are a journalist or member of the media, then you can contact our media team.

Before contacting us, our guide for journalists helps reduce the time it takes to find the facts and figures you need, including detailing which organisation is the lead for a wide range of topics in the NHS.

You can reach the media team on media@nhsdigital.nhs.net or on 0300 303 3888 (between 9am and 5pm, and for urgent out-of-hours calls)

Complaints

We take complaints about our work, staff, and levels of service very seriously, and have a complaints procedure in place to deal with issues.

If you are unhappy with any aspect of the service you receive, you should speak to a member of our staff as soon as possible.

We can only deal with complaints about the work, staff, and levels of service provided by NHS Digital.

We cannot deal with:

  • complaints about government policy on health and social care
  • complaints about hospitals, GP practices, and other NHS services
  • complaints about social care services

Find out more about our complaints procedure

Freedom of information

The Freedom of Information (FOI) Act gives you the right to obtain information held by public authorities unless there are good reasons to keep it confidential.

Find out how to request information

Our locations

Our head office is in Leeds

1 Trevelyan Square, Boar Lane, Leeds, LS1 6AE

See all NHS Digital office locations

Last edited: 14 August 2019 11:06 am