Contact us

If you have a question, complaint or Freedom of Information request you can contact us in a number of ways.

We can not provide medical or clinical advice to members of the public. Please contact a GP, phone the NHS on 111 or visit www.nhs.uk. 

General enquiries

Our customer service centre deals with all general questions about NHS Digital. We can not provide medical or clinical advice to members of the public.   For general enquiries about NHS Digital call 0300 303 5678 (9am to 5pm Monday to Friday excluding bank holidays). If you have a question, complaint or Freedom of Information request about NHS Digital, you can email our customer service centre.

Find out more about the Customer Service Centre

You can also connect with NHS Digital on Twitter, YouTube and LinkedIn. 
 

Services previously supported by the Systems and Services Delivery team

If you have a question about a service that was previously supported by the Systems and Service Delivery team, please email us at exeter.helpdesk@nhs.net, or call us on 0300 303 4034 between 8am and 5pm, Monday to Friday, except on bank holidays.
 

The NHS National Service Desk

The NHS National Service Desk log incidents and service requests for national applications and services. These include the Spine 2 Core, Secondary Uses Service (SUS) and National Back Office enquiries. Call the National Service Desk on 0300 303 5035 or email ssd.nationalservicedesk@nhs.net.
 

The Information Standards Service Desk

The Information Standards Service Desk supports the coding system products used within the NHS. It provides application support for the Information Standards Service. Call the Information Standards Service Desk on 0300 303 4777 or email information.standards@nhs.net.
 

Useful contacts

If you require non-urgent medical advice please contact your GP, your local NHS walk-in centre or an urgent care centre, call 111 or visit NHS.UK for health and lifestyle advice.

If you are looking for a local dentist, GP or hospital information please visit NHS.UK

If you wish to find out your NHS number, visit NHS.UK.

For information about dentist and prescription services, costs or exemptions contact the NHS Business Services Authority.

To find out more about working in the NHS visit NHS Jobs.

Contact the Press Office

We have a dedicated Press Office for all media enquiries

You can contact them on media@nhsdigital.nhs.net  or call 0300 303 3888 (between 9am and 5pm and for urgent out-of-hours calls)

Find out more about our Press Office

  1. internal

    Shadow Me Programme

    NHS Digital's communications team are offering the opportunity for other communications teams to visit them. Applications have now closed for the summer and autumn cohorts. The next cohort will be announced soon.

Our locations

Our head office is in Leeds

1 Trevelyan Square, Boar Lane, Leeds, LS1 6AE

 

See all NHS Digital office locations

Complaints

We take complaints about our work, staff, and levels of service very seriously, and have a complaints procedure in place to deal with issues.

If you are unhappy with any aspect of the service you receive, you should speak to a member of our staff as soon as possible.

We can only deal with complaints about the work, staff, and levels of service provided by NHS Digital.

We cannot deal with:

  • complaints about government policy on health and social care
  • complaints about hospitals, GP practices, and other NHS services
  • complaints about social care services

  Find out more about our complaints procedure

 

Freedom of Information

The Freedom of Information (FOI) Act gives you the right to obtain information held by public authorities unless there are good reasons to keep it confidential.

Find out how to request information