Help and support building healthcare software

If you already registered with us for service and incident management (step 10 of our onboarding process) then you can receive service updates and raise live incidents.

To raise live incidents, contact the NHS national service desk. You can find their contact details under 'NHS Digital service desks' on the NHS Digital contact us page.

Do not contact them before you have onboarded with us. 

Did you already look for the answer to your question in our:

• API specifications in our API catalogue
• documentation, guides and tutorials, including the introduction to healthcare technology, building healthcare software guides or testing guide
• interactive product backlog

Join our developer community

Get support or give help on integrating with our APIs by checking out our developer community:

• search and find answers to similar questions
• sign in, or create a developer account, to post your own questions, or help others with answers
• join a community of professionals with similar objectives

Contact us

For help and support connecting to our APIs, or to get started with an onboarding process, send us an email at api.management@nhs.net.

Do not use this address for live incidents or service updates.

We aim to respond to emails within two working days.

In order to help us find the person best placed to support you, let us know:

• your full name and role
• what company or organisation you represent
• what you are trying to achieve - for example, trying to create a developer account, trying to find the right API in the API catalogue, trying to onboard to use an API in production
• your application or product name

If you're having a problem calling a specific API, remember to tell us:

• which APIs you're using - the full name from the API catalogue
• which access mode you're using - if applicable for this API
• which environment you're using - sandbox, development, integration test or production 
• your application ID - for example 3ebd88d7-8cdb-79e1-96eb-14507fefffb4
• your full JSON request - give us a copy of what you are sending to call the API
• your full response - give us a copy of what you are getting back from the API, including any error codes

For questions about onboarding using digital onboarding, tell us:

• which section of the onboarding process you need help with, for example, a use case or hazard log

• the question reference number - for example, Ref-SCR-2036

To register with digital onboarding, or get an onboarding role assigned, contact your organisation’s digital onboarding account manager or your NHS digital onboarding lead.

We run monthly surgeries for digital innovators to meet with members of our digital innovation team.

These surgeries provide us with the opportunity to learn more about you and your product, and for you to ask us for advice on issues, such as scaling within the NHS. For more details, see get involved.

Tell us what you think by sending an email to api.management@nhs.net.

If you want to help us user test our service, get in touch at api.management@nhs.net.

You can also suggest, comment or vote on upcoming features using our interactive product backlog.