Service provider clinicians can review referrals sent to their service using the Referrals for Review worklist. The Referrals for Review worklist can show different types of referrals depending on the filters used. This can be filtered to see only RAS referrals when the referral type is filtered by clicking on the triage button.
Below are loaded results showing all referral types. This is where the filter button (Show All) under the Referral Type has been applied. This can be identified using the Appointment column.
Below are loaded results showing only RAS referrals, where the filter button (Triage) under the Referral Type has been applied. This can be identified using the Appointment column.
Selecting a UBRN will open the referral summary page. From here, the referral should be reviewed and a triage outcome recorded by clicking on the Record Triage Outcome button.
Service provider clinicians can then record the triage assessment by selecting the appropriate outcome and adding comments plus attachments if needed.
Service provider clinicians have three different triage outcomes to select:
Refer/Book Now - allows the service provider clinician to shortlist the appropriate service and make a request. The clinician, before making the request, can also book an appointment for the patient if he/she wishes to perform that task. When the option of Triage Outcome is used the referral will be removed from the Referral for Review list and will appear on the Appointment for Booking worklist if the appointment is yet to be booked. If the appointment has been booked, then you will be able to find this referral on is the Outbound Referral worklist.
Accept and Refer/Book Later - allows the service provider clinician to change priority of the request and add an attachment if needed. There is also a mandatory comment box which allows the clinician to add onward instructions to allow later processing of the request. When this option of Triage Outcome is used the referral will be removed from the Referral for Review list and will appear on the Appointment for Booking worklist.
Return to Referrer with Advice - allows the service provider clinician to return the triage request with advice if an onward referral is not needed. When this triage outcome is selected the request will be removed from the provider worklists.
NOTE: If a triage request is booked into an appointment, and the provider subsequently rejects the referral, this will return the referral onto the GPs Referrer Action Required worklist and not the Outbound Referrals worklist for the triage service.