We have detected that you are using Internet Explorer to visit this website. Internet Explorer is now being phased out by Microsoft. As a result, NHS Digital no longer supports any version of Internet Explorer for our web-based products, as it involves considerable extra effort and expense, which cannot be justified from public funds. Some features on this site will not work. You should use a modern browser such as Edge, Chrome, Firefox, or Safari. If you have difficulty installing or accessing a different browser, contact your IT support team.
Archived referrals - NHS e-Referral Service
Guidance on why electronic referrals are archived, the benefits of archiving and how to access archive referrals.
Where there has been no activity on a referral/unique booking reference number (UBRN) for 18 months or more, it will automatically be moved into a file called the Archive Viewer. You do not need to do anything as this will happen in the background. Where there are related referrals there must be no activity against any of the referrals in the care path.
The Archive Viewer has the same safety protocols as any smartcard accessible application.
‘No activity’ is defined as no history actions being recorded against the UBRN within the NHS e-Referral Service.
A deletion process will take place once the UBRN has moved from the live NHS e-Referral Service into the Archive Viewer. All referrals, including appointment requests and advice and guidance requests, are affected once they have not been active for 18 months or more. Archived files will include all clinical information, attachments and referral history.
The archiving process provides three key benefits:
- Allows for better management of referrals that are no longer active but may still require accessing.
- Speeds up the NHS e-Referral Service by holding old files in a separate area.
- Reduces the cost of keeping old referrals in the live environment.
Note: users will require access to applications which can open zipped and pdf files to view archived referral information.
Accessing archived referrals
As a referring clinician or a referring clinician admin, enter the patient’s NHS number and then select "View Archive".
The archived referrals are displayed in a separate tab in your browser window.
Select the required UBRN.
Select the "Copy Password" button.
Select the "Allow access" option which will enable the password to be copied to your clipboard. A similar message will appear if using another browser.
Select "Open" to retrieve the archived referral information.
Double click the UBRN to open the folder.
Double click to open the UBRN pdf file.
More information on this referral (referral letter) is available within the "ClinicalAttachments" folder.
Paste the copied password and select "OK".
The PDF will open and the information can be viewed by scrolling through the document.
What else do users need to know about archiving?
After opening referrals via the Archive Viewer users should clear their temporary internet files to ensure patient data is not held on their computer. This should be completed in line with local IT standards.
Users do not need to do anything for referrals to be archived. The NHS e-Referral Service will do this automatically once the referral has had no activity against it for 18 months. Archived referrals will not be shown in any enquiries or extracts.