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The e-RS Manage Your Referral (MYR) website is easy for patients to use. It allows them to book, check, change and cancel their appointments online without help from the practice.
Most patients will be directed to a booking webpage which provides information about the referral process. From here they can access the MYR website from the 'Start now' button to manage their referral using their booking reference number and access code
Patients can book their own appointment at a convenient date and time and location, where there is a choice for them to do so.
This means fewer patients contacting the practice to find out what is happening with their appointment. To further help patients manage their referrals digitally, integration between the NHS App and the MYR patient website took place in late October 2020.
This allows all patients who have fully registered with the NHS App to go straight into MYR from the NHS App to view or manage any e-RS referrals, triage requests or bookings, without needing the specific details for a referral (booking reference number and access code).
This is great news for patients and will hopefully encourage more of them to manage their referrals online.