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Find out about NHS e-Referral Service (e-RS) planned maintenance and service availability

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Maintenance Release 

Regarding the scheduled service-impacting work planned on the NHS e-Referral service (e-RS) to implement Maintenance Release 9.7

Please treat the specific times of the work and the associated outage as provisional.  A further update will be shared on Friday 25 September.

Planned change timing Planned change outage

Expected user impact

Friday 25 September 2020 16:30


Saturday 26 September 2020 04:00

Friday 25 September  2020 20:15


Saturday 26 September 2020 04:00

Users will be unable to access the NHS e-Referral Service (e-RS) for the duration of the change outage.

Slot polls may be impacted and may not run overnight Friday/Saturday.
Slot polls should run as scheduled overnight on Saturday/Sunday.


What is planned for Release 9.7

Information is available on the NHS e-Referral Service release information page.

If you have any questions, please e-mail Release Management at

Contact details

If you have any questions, please e-mail:

If you would like to receive the planned release communications for all nationally delivered services including e-RS, please contact your Implementation and Business Change Manager or email:

Information is also available on the NHS e-Referral Service Release information page.

Further information

  1. internal


    Find out about NHS e-Referral Service (e-RS) releases.

  2. internal

    Business continuity guidance - NHS e-Referral Service

    Read our guidance on system availability and business continuity, including background and purpose, maintaining access to e-RS local infrastructure, responding to loss of access to e-RS and invoking business continuity arrangements.

Last edited: 22 September 2020 9:49 am