Live service information and alerts
Find out about NHS e-Referral Service (e-RS) planned maintenance and service availability.
Service information
Maintenance release 16.9
Regarding the scheduled service-impacting work planned on the NHS e-Referral service (e-RS) to implement maintenance release 16.9.
Please treat the specific times of the work and the associated outage as provisional. A further update will be shared on Friday 9 October.
Planned change timing
Friday 9 October 4pm to Saturday 10 October 4am.
Planned change outage
Friday 9 October 8:15pm to Saturday 10 October 4am.
Expected user impact
Users will be unable to access the NHS e-Referral Service (e-RS) for the duration of the change outage.
Slot polls may be impacted and may not run overnight Friday/Saturday.
Slot polls should run as scheduled overnight on Saturday/Sunday.
What is planned for release 16.9
Information is available on the NHS e-Referral Service release information page.
Contact details
If you have any questions, please e-mail [email protected].
If you would like to receive the planned release communications for all nationally delivered services including e-RS, contact your implementation and business change manager or email [email protected].
Further information
Find out about NHS e-Referral Service (e-RS) releases.
Read our guidance on system availability and business continuity, including background and purpose, maintaining access to e-RS local infrastructure, responding to loss of access to e-RS and invoking business continuity arrangements.
Last edited: 6 October 2026 12:07 pm