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Live service information and alerts

Find out about NHS e-Referral Service (e-RS) planned maintenance and service availability.

Service information


Maintenance Release

There will be an impact on the NHS e-Referral Service (e-RS) during work scheduled to implement Maintenance Release 10.5.

Please treat the specific times of the work and the associated outage as provisional. A further update will be shared on Tuesday 18 May.

Planned change timing Planned change outage Expected user impact

Friday 21 May 2021 16:00


Saturday 22 May 2021 04:00

Friday 21 May 2021 20:15


Saturday 22 May 2021 04:00

Users will be unable to access the NHS e-Referral Service (e-RS) for the duration of the change outage.

Slot polls may be impacted and may not run overnight Friday/Saturday.
Slot polls should run as scheduled overnight on Saturday/Sunday.

What is planned for Release 10.5

Information is available on the NHS e-Referral Service release information page.

Contact details

If you have any questions, please e-mail:

If you would like to receive the planned release communications for all nationally delivered services including e-RS, please contact your Implementation and Business Change Manager or email:

Further information

internal Releases

Find out about NHS e-Referral Service (e-RS) releases.

internal Business continuity guidance - NHS e-Referral Service

Read our guidance on system availability and business continuity, including background and purpose, maintaining access to e-RS local infrastructure, responding to loss of access to e-RS and invoking business continuity arrangements.

Last edited: 14 May 2021 8:28 am