Skip to main content

Live service information and alerts

Find out about NHS e-Referral Service (e-RS) planned maintenance and service availability.

Service information

Requires Health and Social Care Network (HSCN) connection.


Maintenance Release 15.5

Regarding the scheduled service-impacting work planned on the NHS e-Referral service (e-RS) to implement Maintenance Release 15.5.

Change timing

Friday 11 July 2025 4pm to Friday 11 July 2025 11:14pm

Change outage

Friday 11 July 2025 8:15pm to Friday 11 July 2025 11pm

Outcome

Completed successfully. Slot polls were not affected overnight Friday/Saturday.

What was planned for this outage

Further release Information is available. 


Planned maintenance

Regarding the scheduled service-impacting work planned on the NHS e-Referral service (e-RS) to implement maintenance.

Planned change timing

Thursday 2 July 2025 9pm to Thursday 2 July 2025 11pm

Planned change outage

Thursday 2 July 2025 9pm to Thursday 2 July 2025 11pm

Expected user impact

Users will be unable to access the NHS e-Referral Service (e-RS) during the change outage window.

What is planned for this outage

This outage is for maintenance. 


Contact details

If you have any questions, please e-mail: [email protected].

If you would like to receive the planned release communications for all nationally delivered services including e-RS, please contact your implementation and business change manager or email: [email protected].


Further information

internal Releases

Find out about NHS e-Referral Service (e-RS) releases.

internal Business continuity guidance - NHS e-Referral Service

Read our guidance on system availability and business continuity, including background and purpose, maintaining access to e-RS local infrastructure, responding to loss of access to e-RS and invoking business continuity arrangements.

Last edited: 14 July 2025 10:04 am