1. Change to date shown to patients on RAS/ASI letter
Based on feedback we have received from users and understanding the current pressure on providers and outpatient services, we are amending the date shown to patients by when they can expect to be contacted by the relevant service provider, following a defer to provider action or the sending of a triage request (for routine referrals only).
Currently this date is calculated as 10 weekdays from the date of the defer to provider action or the sending of a triage request; this date will now change to show 40 weekdays from either of the above actions.
For example, a triage request made on the 4 January would have shown a ‘contact by date’ of 18 January. Following this change, the date would be extended to 1 March.
This change will hopefully allow providers more time to contact their patients about their upcoming appointments and also help manage patient expectations in the current climate.
Providers should ensure that their patient facing contact details are kept up to date and accurate and may like to consider using a single point of contact telephone number for patient enquiries, as recommended in the ‘Good communication with patients waiting for care’ guidance.
2. DICOM files supported
As part of the technical preparatory activities for allowing larger and more file types to be supported by e-RS, this release will allow DICOM file types to be supported by e-RS. However, please note that the existing limits on file sizes will still apply.
This change will only apply to users accessing e-RS through the web-based portal or new Application Programming Interfaces (APIs) and not through integrated referrer systems.