When NHSX launched in July, it committed to serving users’ needs and creating an environment that nurtures innovation. Lisa Hollins, Director of Innovation Delivery at NHSX, talks about what innovators are telling her should be the system’s top priorities.
Josh Dresner, User Researcher, has been digging deep into users' experience of the NHS App. He has found some GP practices using the app to transform access to services, while others are still stuck with old habits.
The next phase of the National Record Locator launches soon, allowing ambulance trusts to access mental health information at the point of care. Business analyst and former paramedic Philip Radford talks about what this means for people on the frontline.
As we kick off Cyber Security Awareness Month, NHS Digital’s Interim Chief Information Security Officer Dan Pearce explains how NHS cyber security has been strengthened over the past two years.
Tara Donnelly and Katie Farrington from NHSX explain how research partnerships can save and improve lives as long as they are underpinned by robust and ethical frameworks that will maintain public trust in rapidly developing technologies.
The NHS digital service manual is for everyone making digital products and services in the NHS. Ben Cullimore, a senior interaction designer at NHS.UK, explains how we’re developing a collaborative approach to building the service manual and how the team particularly wants designers (interaction and content designers and user researchers) to get involved.
How do we give the public secure access to their healthcare data and NHS services? Lead Delivery Manager Richard McStay talks about NHS login and the NHS Digital Citizen Identity team’s work to ensure people can prove their identity when signing up for online services.
How can we all learn to fail well? This is the question asked by Nicola Gill, Digital Programme Lead at NHS Digital, who has been working in partnership with Good Things Foundation charity to support the most excluded in society with accessing digital health services and tools.
Content modularisation of the NHS website will help our content reach more people via search engines, voice-activated devices, chatbots and wearable devices. NHS Digital Product Manager James Lumgair explains more.
How do you make sure that NHS digital services are accessible to all? Ian Roddis, Lead Product Manager for the NHS digital service manual, talks about the new guidelines his team has developed to help people working in digital delivery teams meet accessibility standards in time for September 2020’s deadline.
The NHS website team has worked with Amazon’s Alexa team to offer health information by voice search. Eva Lake, Head of Engagement for the website, explains how the collaboration is working.
Published by NHS Digital, NHS England and NHSX. Read our earlier blog posts.