NHS services are for everyone, whatever their physical or mental health, social, cultural or learning needs. It’s important that we make digital services as inclusive as we can. People who can’t access our services, who don't understand that a service is for them, or who don’t feel respected and included are less likely to get the health information, care and treatment they need.
Sara WilcoxContent Designer, NHS Digital,
Sara is the content designer in the NHS digital service manual team. She co-ordinates work on the content style guide and the A to Z of NHS health writing. She has many years' experience in health charities, and with the Parliamentary and Health Service Ombudsman, delivering digital services and heading up digital, communications and information teams.