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How to write good questions
The NHS digital service manual team has published some new forms guidance that will help digital health teams design better forms and transactional services. Content designer Sara Wilcox explains how and why it was done.
21 November 2019
The NHS uses all sorts of forms to gather data and provide services: for example, contact forms, consent forms and forms for registering or applying for services. This guidance focuses on digital forms and online services, but most of the advice in it applies to paper forms too. We have recently published guidance on how to write good questions for forms.
We decided that the most useful place for us to start was to publish guidance on writing good questions to get the right answers.
The NHS digital service manual helps teams make their services more respectful and inclusive. But it’s not always easy to get it right as Sara Wilcox, the content designer on the team, explains.
How do we decide which words to use on the NHS website? Sara Wilcox, content designer with NHS.UK’s standards team, explains.