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What do innovators think?

When NHSX launched in July, it committed to serving users’ needs and creating an environment that nurtures innovation. Lisa Hollins, Director of Innovation Delivery at NHSX, talks about what innovators are telling her should be the system’s top priorities.

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User research, Discovery
Technology companies and innovators have told us should be the focus as NHSX seeks to drive a user-centered approach to digital transformation across our health and care system.

Today we have published what technology companies and innovators have told us should be the focus as NHSX seeks to drive a user-centered approach to digital transformation across our health and care system.

When NHSX launched in July 2019, we committed to creating an environment where digital innovation could flourish. In our first week as an organisation, we held a listening event, in partnership with the accelerated access collaborative (AAC), the Academic Health Science Network (AHSN), Office for Life Sciences (OLS) and techUK, at which we asked innovators to tell us about the one or two things they felt should be our top priorities.   

Over 100 innovators attended and we received over 200 responses over the summer. The five themes of this feedback are:

  • transparency in standards and interoperability

  • addressing barriers to procurement

  • improving engagement and linking to the market

  • increasing the digital capability of staff working in the NHS

  • support for the scaling of products

NHSX puts user needs at the centre of everything we do, so it was appropriate to ask our key partners what they felt we should be focusing on. We have now established a digital innovation function, which is responsible for linking with technology companies in health and care.

Please read the report to find out more about what we heard.

This is the start of our journey, but together with our partners we can deliver change that is truly transformational for the patients we serve and staff we employ.

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Lisa Hollins

Lisa is Director of Innovation Delivery at NHSX.

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Last edited: 29 October 2019 9:14 am