Introducing a new clinical system into the workflows of already busy clinicians was also challenging. We had to make sure they could really understand the benefits to them to ensure uptake. We needed to help them see a longer-term view of what the National Record Locator would provide.
For instance, the first phase, which went live in November last year, solved some problems for the ambulance clinicians, but not all. The crisis team couldn’t always pick up the phone and the clinicians weren’t always able to extract the extra information they needed.
The second phase, which is about to go live imminently, enables the clinicians to instantly access the mental health crisis plans of the patient, without having to go to the crisis team to share them. This will enable crews to make better informed decisions more quickly.
This sharing of records across organisational and regional boundaries helps the organisations and their clinicians to meet their targets of providing more integrated care.
After the first phase went live a year ago, we were able to prove that the technical functionality worked in a live clinical environment.
The second phase will involve us trying to get greater uptake by working with more mental health trusts to make their mental health crisis plans available via the NRL.