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How should service design react to COVID-19?
Service designers have had to react quickly to the demands of the COVID-19 pandemic, but despite the pressure it's a time to still get the basics right according to Dean Vipond, Lead Designer on the NHS website.
1 May 2020
It’s a strange time to be working in service design, interaction design or product development right now. We have probably had to work faster and think more clearly than we ever had to before. This stuff is life and death, and everything needs delivering yesterday. But, it’s important that the people designing services don’t let the situation get to them – getting the basics right is more important than ever.
Dean Vipond, lead designer on the NHS website, talks about how adapting GOV.UK’s code saved valuable resources during the recent redesign