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Series / Collection

Data on Written Complaints in the NHS

Summary

Data on Written Complaints in the NHS – Update 25/03/2020:

As the health and care system continues to respond to the Covid-19 pandemic, NHS Digital is adjusting key data services activity. This is partly to create additional capacity to support national planning and delivery through the provision of new collections and analysis to support the Covid-19 response, and partly to ease the pressure on NHS staff completing these returns. With immediate effect we will be suspending both the KO41a secondary care and KO41b primary care collections. Specific details for each collection are below.

KO41a HCHS (secondary care) complaints collection

We will be suspending the collection and publication of:

i) The 2019-20 Q4 (Jan-Mar) KO41a data, due for collection during April 2020 and publication in June 2020

ii) The 2020-21 Q1 (April-June) KO41a data, due for collection during July 2020 and publication in September 2020.

KO41b primary care (GP and Dental) complaints collection

We will be suspending the collection and publication of:

i) The 2019-20 annual KO41b data collection from GP and Dental practices. This was due to be collected during May/June 2020 and published in September 2020.

Further updates will be provided on these pages when available. Please email questions or comments to enquiries@nhsdigital.nhs.uk, stating NHS Written Complaints as the subject heading.

Latest Version

  • This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints about NHS Hospital and Community Health Services (HCHS) in England. The data relates to the complaints arrangements introduced in April 2009.

Previous Versions