The NHS complaints procedure is the national statutorily based mechanism for dealing with patients' complaints and all NHS organisations are required to operate the procedure. This survey is a count of all written complaints made by (or on behalf of) patients received between 1 April 2007 and 31 March 2008.
Data on Written Complaints in the NHS - 2007-08
Official statistics, National statistics- Publication Date:
- 21 Aug 2008
- Geographic Coverage:
- England
- Geographical Granularity:
- Strategic Health Authorities, Primary Care Organisations, GP practices, Dental practices, Pharmacies and clinics, Community health services
- Date Range:
- 01 Apr 1997 to 31 Mar 2008
Summary
Key Facts
Hospital and Community Health Services
- the number of written complaints about hospital and community health services has fallen by 4 per cent from 90,801 in 2006-07 to 87,080 in 2007-08
- in 2007-08, 75 per cent of complaints were concluded within the target time limit of 25 days. This achievement has been fairly constant since 2004-05 even though the target time for concluding complaints was extended from 20 to 25 days in September 2006
- the number of complaints 'still being pursued' accounted for just under 4 per cent of all complaints. Although a small amount of the total complaints, this doubled this year to 3,344
General Practice (including dental) Health Services
-
there has been an increase (3 per cent) in the number of written complaints about general practice (including dental) health services from 42,592 in 2006-07 to 43,942 in 2007-08
Resources
Last edited: 1 October 2018 10:46 am