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National Statistics
Publication, Part of

Data on Written Complaints in the NHS - 2005-06

National statistics
Publication Date:
Geographic Coverage:
Geographical Granularity:
Ambulance Trusts, Care Trusts, Clinical Commissioning Groups, Hospital and Community Health Services, Hospital Trusts, Hospital Sites, Independent Sector Health Care Providers, Mental Health Trusts, NHS Trusts, GP practices, Regions, Dental practices
Date Range:
01 Apr 1997 to 31 Mar 2006


The NHS complaints procedure is the national statutorily based mechanism for dealing with patients complaints and all NHS organisations are required to operate the procedure. This survey collects data from all NHS organisations, and captures complaints about NHS Direct and Walk-in Centres. The collection is a complete count of all written complaints made by (or on behalf of) patients received between 1 April 2005 and 31 March 2006.

Key Facts

  • There were 95,047 written complaints about hospital and community health services in 2005/06 compared with 90,413 the previous year.
  • Although the number of written complaints has increased over the year, the percentage of those concluded within 20 working days has remained the same as 2004/05 at 75 per cent.
  • There was very little change in the number of written complaints about family health services with 43,349 in 2005/06 compared to 43,407 in 2004/05.


Last edited: 11 April 2018 4:07 pm