October 23 2015: The findings from an investigation into the data used to produce the KO41b Family Health Services (GP including dental) (FHS) shows that:-
Some practices have provided data against Subject areas but not for Service areas and
Some practices have provided data against Service areas but not for Subject areas
The impact of this are:-
The total number of all reported FHS written complaints in 2014-15 is an estimated 86,600 (previously published 84,500)
The Service area total is understated by just over 2,000 and the Subject area total is understated by just under 1,600.
All figures affected within this publication have been revised.
Please note this does not affect the KO41a hospital and community figures.
The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2014 and 31 March 2015 and also includes experimental information on upheld complaints.
For Information: The HSCIC has recently consulted on proposed changes to the range and the frequency of the primary care side of the NHS Complaints statistical publication (KO41b). The consultation closed on the 24th August 2015. Details of the proposed changes will be available below