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Publication, Part of

Data on Written Complaints in the NHS, 2024-25

National statistics, Accredited official statistics

Publication Date:
16 Oct 2025
Geographic Coverage:
England
Geographical Granularity:
Ambulance Trusts, Care Trusts, Clinical Commissioning Groups, Hospital and Community Health Services, Hospital Trusts, Hospital Sites, Independent Sector Health Care Providers, Mental Health Trusts, NHS Trusts, GP practices, Regions, Dental practices
Date Range:
01 Apr 2014 to 31 Mar 2025
Accredited official statistics logo.

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Data on Written Complaints in the NHS, 2024-25

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Introduction
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Summary

This publication shows a count of written complaints made by (or on behalf of) patients, received between 1 April 2024 and 31 March 2025 in England. The two data collections are:

i) KO41a – NHS Hospital and Community Health Services (HCHS)

ii) KO41b – Primary Care (GP and Dental)

Key Facts

All NHS Written Complaints: (Hospital and Community Health Services and Primary Care)

  • The total number of all reported written complaints in the NHS in 2024-25 was 256,777, an increase of 14,855 (6.1%) from 2023-24 (241,922).

 

Hospital and Community Health Services (HCHS)

  • Within HCHS there were 113,780 complaints in 2024-25, an increase of 6,035 (5.6%) from 2023-24 (107,745).
  • The proportion of complaints being fully upheld was 25.0%.
  • The largest proportion of new complaints received by individual subject area was Communications with 17.6%.

 

Primary Care (GP and Dental)

  • Within primary care there were 142,997 complaints in 2024-25, an increase of 8,820 (6.6%) from 2023-24 (134,177).
  • The proportion of complaints being fully upheld was 30.3%.
  • The largest proportion of new complaints received by individual subject area in General and Dental Practices was Clinical Treatment with 15.0% (GP) and 28.9% (Dental).

Last edited: 16 October 2025 10:26 am