Summary
This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints about NHS Hospital and Community Health Services (HCHS) in England. The data relates to the complaints arrangements introduced in April 2009.
The results within this publication are experimental and so care should be taken when interpreting the results.
The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure.
As well as quarterly reports NHS Digital also produce an annual report, a link to the 2016-17 annual NHS written complaints report is provided below.
We welcome feedback on the methodology and tables within this publication. Please email us with your comments and suggestions, clearly stating 'NHS Written Complaints' as the subject heading, via [email protected] or 0300 303 5678
Key Facts
• There were 30,099 new HCHS written complaints in the fourth
quarter of 2017-18.
• Over the period 26,483 complaints were resolved, of these
8,909 (33.6 per cent) were upheld, 8,127 (30.7 per cent) were
partially upheld and 9,447 (35.7 per cent) were not upheld.
Last edited: 28 September 2020 4:18 pm