The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2013 and 31 March 2014 and also includes experimental information on upheld complaints.
For Information: The HSCIC is currently consulting on proposed changes to the range and the frequency of collection of, data used to produce the NHS Complaints statistical publication. The consultation closes on the 5 September 2014. Details of the proposed changes and how to respond to the consultation are available here: http://www.hscic.gov.uk/complaintsconsultation