A HSCN consumer is any organisation which uses or has access to HSCN.
As an HSCN consumer, you are responsible for:
- The size, scale, procurement and, once awarded, management of a HSCN service, including any associated business application services.
- Understanding the Service Level Agreements and the service wrap provided by your chosen HSCN consumer network service provider (CN-SP). This will vary depending upon the procurement route used and individual contract details. It is your responsibility to confirm these with your chosen CN-SP.
- Undertaking supplier management of your CN-SP against the contract by ensuring the supplier has met their obligations. Where this has not been achieved you must manage your supplier to the point that the service meets the contract terms.
- Managing the day-to-day operational services provided by your CN-SP. You are responsible for managing the contract, including ordering, moves/adds/changes, service management engagement and reviews, and billing reconciliation and payment. You may manage this directly or through a 3rd party or partner organisation, such as a commissioning support unit (CSU) or clinical commissioning group (CCG).
- Being aware of your CN-SP contacts, who will deal with all HSCN related queries. For example; the service/account manager; service desk and any out of hours support numbers.
- Maintaining up-to-date site contacts on the HSCN Portal.
- Ensuring cease requests are raised with the Transition Network Service Provider (TN-SP) for all continuing orders, including, voice, video or local area network (LAN) overlays.
- Maintaining compliance with relevant NHS Digital Information Governance, such as the Data Security and Protection Toolkit, and data security standards and accreditation as well as being aware of your obligations under the HSCN Connection Agreement.
- Applying for access to applications, including both those provided by NHS Digital and any third-party applications you may use.
- Ongoing compliance with NHS Digital IPAM Policy.
If your organisation provides IT services (such as infrastructure or hosting solutions) to other HSCN users, you are responsible for securing the services you provide. This includes making decisions about who can access those systems or services. This is covered in the “Representing Customers” variation of the Connection Agreement.