Once your HSCN service is live and you’ve successfully migrated, or you have determined that your Transition Network (TN) connection is no longer required, it is your responsibility as the consumer to cease your previous service(s). You are also responsible for ceasing any associated overlay services, such as managed voice or video services, once they have been replaced.
This is done by raising a BT Continuing Orders cease notice to terminate legacy services. To request a cease to your existing services you can:
- raise a request on the BT Continuing Orders portal via the BT customer relationship manager
- send an email to the BT Continuing Orders team confirming the service identification number (SIN) to be ceased to email@example.com - the SIN is a unique ID used to identify legacy Continuing Order services on the TN
- contact the BT Continuing Orders Helpdesk on: 0800 085 0503 (option 3, then option 2)