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HSCN consumer handbook

This consumer handbook provides Health and Social Care Network (HSCN) consumers with a guide to the services provided and managed by the HSCN service providers.

Date Published:
25 April 2019

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HSCN consumer handbook

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HSCN consumer handbook: overview

The handbook defines the agreed procedures to be followed for the ongoing management and maintenance of their HSCN service. It is structured to provide a general description of the HSCN service, the incident reporting process, and information on the roles and responsibilities of key parties within the HSCN model.

Last edited: 22 April 2022 2:20 pm

Chapters

  1. HSCN consumer handbook
  2. Consumer overview
  3. Roles and responsibilities
  4. Live HSCN
  5. Incident handling
  6. Service levels and incident severity classification
  7. Contact points