HSCN consumer handbook: contact points and further information

The HSCN Portal allows authorised users to

• electronically sign a Connection Agreement (a pre-requisite for connecting to HSCN)
• access the IP Address Management (IPAM) system
• maintain details of contacts at their organisation (such as security contacts) as well as details of any HSCN connections shared with other organisations

All organisations connected to HSCN must sign a Connection Agreement, details of which can be found on the HSCN self-service portal.

NHS Digital may need to contact your organisation to notify you of changes to the operations of HSCN, such as updates to the Connection Agreement.

You should nominate contacts for your sites, to be used by NHS Digital when necessary. Please ensure that the names, job titles, phone numbers and email addresses for these contacts are kept up to date on the HSCN Portal. If you wish to review or change any of the contact details NHS Digital hold, you can call the NHS Digital contact centre on or 0300 303 5678 (09:00 – 17:00, Monday – Friday) or email enquiries@nhsdigital.nhs.uk.

The table below provides a summary of useful HSCN contact details. 

Below is a list of useful HSCN links.

Connection Agreement

HSCN supplier (CN-SP) information

HSCN migration documents

HSCN Obligations Framework

HSCN Mandatory Supplemental Terms

HSCN quality of service (QoS) - change requests and end-to-end configuration

IP Address Management (IPAM)

HSCN IP Addressing Policy

NCSC Data in transit protection

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