Your chosen consumer network service provider (CN-SP) should be the first point of contact for all HSCN related issues and queries. See below for other sources of information and advice.
The HSCN Portal allows authorised users to
All organisations connected to HSCN must sign a Connection Agreement, details of which can be found on the HSCN self-service portal.
NHS Digital may need to contact your organisation to notify you of changes to the operations of HSCN, such as updates to the Connection Agreement.
You should nominate contacts for your sites, to be used by NHS Digital when necessary. Please ensure that the names, job titles, phone numbers and email addresses for these contacts are kept up to date on the HSCN Portal. If you wish to review or change any of the contact details NHS Digital hold, you can call the NHS Digital contact centre on or 0300 303 5678 (09:00 – 17:00, Monday – Friday) or email enquiries@nhsdigital.nhs.uk.
The table below provides a summary of useful HSCN contact details.
|
Area of contact |
Email address |
Phone number |
|---|---|---|
|
IPAM general enquiries |
N/A |
|
|
NHS Digital contact centre:
|
0300 303 5678 |
|
|
National Service Desk |
N/A |
|
|
Service Co-Ordinator |
0113 866 5757 |
|
|
BT Continuing Orders Helpdesk |
N/A |
0800 085 0503 |
Below is a list of useful HSCN links.
HSCN supplier (CN-SP) information
HSCN Mandatory Supplemental Terms
HSCN quality of service (QoS) - change requests and end-to-end configuration
Request to cease existing TN services
General information on ceasing TN services
NCSC Data in transit protection
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HSCN consumer handbook: contact points and further information