Skip to main content
Creating a new NHS England: Health Education England, NHS Digital and NHS England have merged. More about the merger.

Part of HSCN consumer handbook

Contact points

Your chosen CN-SP should be contacted for all HSCN related issues and queries. Contact details should have already been provided to you by the CN-SP as part of your migration to HSCN.

Summary

Your chosen CN-SP should be contacted for all HSCN related issues and queries. Contact details should have already been provided to you by the CN-SP as part of your migration to HSCN.


Connection Agreements and the HSCN Portal

Connection Agreement governance

Every organisation that wishes to use HSCN must complete a Connection Agreement. By 'use HSCN', we mean 'send or receive data across HSCN'. Signing this agreement will mean that your organisation is ready to be connected to the HSCN once you've identified a HSCN supplier.

The HSCN Connection Agreement is organisation-centric: each organisation must sign just one Connection Agreement no matter how many locations or HSCN connections they have or use.

More information on Connection Agreements is available on our HSCN connection governance page.

HSCN Portal

The HSCN Portal allows users with particular roles to:

  • electronically sign a Connection Agreement (a pre-requisite for connecting to HSCN)
  • access the IP Address Management (IPAM) System
  • maintain details of key contacts at their organisation (such as security contacts) as well as details of any HSCN connections which are shared with other organisations

All organisations connected to HSCN are obliged to sign a Connection Agreement, details of which can be found at HSCN self-service.

Consumer site and organisation contact

NHS Digital may need to contact your organisation to notify you of changes to the operations of HSCN, such as updates to the Connection Agreement.

Consumers should nominate contacts for their sites to be used by NHS Digital when necessary. Please ensure that the names, job titles, phone numbers and email addresses for these contacts are kept up to date on the HSCN Portal.


Last edited: 25 April 2022 1:15 pm