HSCN consumer handbook: contact points and further information

Summary

Your chosen consumer network service provider (CN-SP) should be the first point of contact for all HSCN related issues and queries. See below for other sources of information and advice.

The HSCN Connection Agreement and the HSCN Portal

The HSCN Portal allows authorised users to

electronically sign a Connection Agreement (a pre-requisite for connecting to HSCN)
access the IP Address Management (IPAM) system
maintain details of contacts at their organisation (such as security contacts) as well as details of any HSCN connections shared with other organisations

All organisations connected to HSCN must sign a Connection Agreement, details of which can be found on the HSCN self-service portal.

Consumer site and organisation contact

NHS Digital may need to contact your organisation to notify you of changes to the operations of HSCN, such as updates to the Connection Agreement.

You should nominate contacts for your sites, to be used by NHS Digital when necessary. Please ensure that the names, job titles, phone numbers and email addresses for these contacts are kept up to date on the HSCN Portal. If you wish to review or change any of the contact details NHS Digital hold, you can call the NHS Digital contact centre on or 0300 303 5678 (09:00 – 17:00, Monday – Friday) or email enquiries@nhsdigital.nhs.uk.

Useful links and contacts

The table below provides a summary of useful HSCN contact details.

Area of contact	Email address	Phone number
IPAM general enquiries	ipamteam@nhs.net	N/A
NHS Digital contact centre: IPAM delegate access Organisation contact detail changes	enquiries@nhsdigital.nhs.uk.	0300 303 5678
National Service Desk	ssd.nationalservicedesk@nhs.net	N/A
Service Co-Ordinator	service.coordinator@nhs.net	0113 866 5757
BT Continuing Orders Helpdesk	N/A	0800 085 0503