HSCN customer requirements discovery form
The HSCN customer requirements discovery form has been designed to support organisations migrating from the Transition Network to HSCN in capturing and consolidating information regarding their existing network estate and IT services.
The aim of capturing this information is to allow organisations to record what connections and services will be impacted by their migration to HSCN and prompt them to consider what replacement or new services they will require their HSCN CNSP to provide.
Information captured can be used to inform discussions with your chosen HSCN CNSP.
HSCN ANM firewall change requests
Any end-user organisation requiring a firewall change to the HSCN ANM service to access non-standard ports/protocols for business-critical reasons must complete the HSCN ANM firewall change request form.
Once completed, this must be submitted to the NHS Digital Data Security Centre for assessment. The impact of the change will be assessed and a decision will be made to approve or not. Any successful requests will be forwarded to the ANM supplier for action.
The NHS Digital National Service Desk will feedback all resolutions via the local service desk support route.
The completed form should be sent to the NHS Digital National Service Desk via the end user organisation's local service desk route rather than via the CN-SP.
HSCN QoS change request form
To request a change to a QoS configuration, download the change request form.
On the form, provide as much detail as you can, including: full contact details; information about the application and the reason for the configuration change; and the QoS class, IP address, and port/protocol (if applicable).
Email the completed change request form to the NHS Digital National Service Desk (NSD).
For further details and guidance see HSCN QoS - change requests and end-to-end configuration.