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If you're unable to book an appointment, find out how to manage and minimise appointment slot issues. You can also find out about the benefit of matching manual booking ranges for appointments with e-Referral Service polling ranges.
Advice and Guidance (A&G) allows one clinician to seek advice from another. Unlike creating a booking request, where a number of providers can be selected, Advice and Guidance is a communication between two clinicians. Find out more about the tool.
Referral Assessment Services (RAS) support complex care pathways, such as gastroenterology and cardiology, where it's not always clear whether a patient needs a consultant appointment or a diagnostic test.
A RAS set up by the provider will ensure patients' referrals are triaged correctly.
You can access information from the Help function within the e-RS application, or if you're on an N3/HSCN connection you can access it without logging in.
The NHS e-Referral programme provides a training environment for end users. This mirror live e-RS and allow training on a life-like system, without the risk of accessing or altering real data. Access to the training environment can be requested by contacting firstname.lastname@example.org.
Training resources such as lesson plan and trainer presentation can be requested by emailing the programme team.
The National training forum has been established to provide open and regular communication channels between the e-RS national training team and a representative panel of e-RS trainers from the NHS and independent sector.
The e-RS Implementation team can provide guidance and support on the adoption and best-practice use of e-RS. Please contact them on email@example.com for further assistance.
Guidance and implementation resources
Bulk service updates - for guidance and recommendations on bulk service updates, which allow service provider organisations to directly configure the Patient Administration Systems (PAS) for multiple Directly-Bookable Services, rather than updating each service individually.
Best practice guidelines - these help organisations comply with the contractual requirements of the NHS Standard Contract and to understand the importance of using the e-RS correctly, to deliver safe and effective patient care.