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When a patient does not attend an appointment, your organisation will outcome the referral as Did Not Attend (DNA) in the PAS. This sends a message to the e-Referral service and the referral will appear on the Appointments for Booking worklist, marked as DNA.
Like all referrals these should be managed appropriately, or they will fill up your worklists. It is advised to look at the history of a DNA before you action it and to know what your local Patient Access Policy is around patient’s who DNA their appointment.
The two main outcomes for a DNA are either to rebook an appointment for the patient, or directly advise their referrer of the DNA.
You can do this in one of the following ways: