The information obtained from the KO41b collection monitors written complaints received by the providers of NHS primary care services during each financial year. This information is made available through an annual publication.
This collection refers to complaints received between 1 April 2022 and 31 March 2023. It is a statutory requirement to declare complaints information as detailed in the 2009 complaints regulations. The data submission window will be open to providers from 12 July 2023 to 23 August 2023.
The KO41b collects complaints information from Dental and GP practices and is carried out by two organisations:
- GP – information on complaints to GP practices is collected by NHS England using the Strategic Data Collection System (SDCS), a secure online data collection system.
- dental – information on complaints to dental practices is collected by the NHS Business Services Authority (NHS BSA) using a purpose-built web tool.
This guidance is specifically aimed at the dental collection and includes guidance on how to access the online form. This information will then be supplied to NHS England for publication in late 2023. If you are having problems with the online form, please contact the NHSBSA at [email protected]. Any enquiries regarding data definitions please contact NHS England at [email protected]