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KO41b Primary Care (GP and Dental) Complaints Collection

KO41b Primary Care Consultation

The results of the Consultation on changes to the Data on Written Complaints in the NHS – Primary Care (GP and Dental) KO41b collection will be made available at the link above by the end of April 2021.


Following the decision not to conduct the 2019-20 KO41b data collection from GP and Dental practices due to the COVID-19 pandemic we aim to collect the 2020-21 data in May/June 2021. The 2020-21 KO41b collection will be informed by the results of this consultation.

Frequency: Annual

Access the data - data on written complaints in the NHS.

Background to the collection

The information obtained from the KO41B collection monitors written complaints received by NHS primary care providers (GP and dental practices) by service area and type. It also supports the commitment given in equity and excellence to improve the patient experience by listening to the public voice.

The data for dental complaints will be collected by the NHS Business Services Authority and passed to NHS Digital by a secure transfer.

The data for GP practices will be collected via the NHS Digital Strategic Data Collection Service (SDCS).

Launch and submission dates

2020-21 dates to be confirmed.

Last edited: 23 April 2021 3:44 pm