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Creating a new NHS England: Health Education England, NHS Digital and NHS England have merged. More about the merger.

KO41b Primary Care (GP and Dental) Complaints Collection

Frequency: Annual

Access the data - data on written complaints in the NHS.

Background to the collection

The information obtained from the KO41b collection monitors written complaints received by NHS primary care providers (GP and dental practices).

The data for GP practices will be collected via the NHS Digital Strategic Data Collection Service (SDCS).

The data for dental practices will be collected by the NHS Business Services Authority and passed to NHS Digital by a secure transfer.

Launch and submission dates

Return type Reporting period Submission start date Submission end date
GP 1 April 2022 - 31 March 2023 26 June 2023 4 August 2023
Dental 1 April 2022 - 31 March 2023 12 July 2023 23 August 2023


User documents

Data Provision Notice

Last edited: 21 June 2023 2:41 pm