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KO41b Primary Care (GP and Dental) Complaints Collection

KO41b Primary Care Consultation

The results of the Consultation on changes to the Data on Written Complaints in the NHS – Primary Care (GP and Dental) KO41b collection are available at the link above.

Following the decision not to conduct the 2019-20 KO41b data collection from GP and Dental practices due to the COVID-19 pandemic we will collect the 2020-21 data from August 2021. The 2020-21 KO41b collection will reflect some of the changes proposed in the KO41b  consultation.

Frequency: Annual

Access the data - data on written complaints in the NHS.

Background to the collection

The information obtained from the KO41b collection monitors written complaints received by NHS primary care providers (GP and dental practices).

The data for GP practices will be collected via the NHS Digital Strategic Data Collection Service (SDCS).

The data for dental practices will be collected by the NHS Business Services Authority and passed to NHS Digital by a secure transfer.

Launch and submission dates

Reporting period Submission start date Submission end date
1 April 2020 - 31 March 2021 9 August 2021 29 October 2021


User documents

Data Provision Notice

Last edited: 25 May 2022 1:52 pm