Skip to main content

KO41b Primary Care (GP and Dental) Complaints Collection

Frequency: Annual

Access the data - data on written complaints in the NHS.

Background to the collection

The information obtained from the KO41B collection monitors written complaints received by NHS primary care providers (GP and dental practices) by service area and type. It also supports the commitment given in equity and excellence to improve the patient experience by listening to the public voice.

The data for dental complaints will be collected by the NHS Business Services Authority and passed to NHS Digital by a secure transfer.

The data for GP practices will be collected via the NHS Digital Strategic Data Collection Service (SDCS).

Launch and submission dates


Period Launch date  Submission deadline
1 April 2018 to 31 March 2019 7 May 2019 7 June 2019 Dental
1 April 2018 to 31 March 2019 14 May 2019 14 June 2019 GP practices


User documents

Last edited: 26 March 2020 11:18 am