Overview of training service administration
At the centre of a well organised training service will be an efficient administration function. This should support all aspects of the training lifecycle and training team activities, from learner bookings and resource management to the collection, analysis and reporting of training data.
The emphasis must be on having documented procedures to ensure a consistency in administration functions particularly where contact with learners/customers are concerned.
Administration should also focus on supporting the training service's marketing activities across the organisation.
In some instances, training administration will have some dedicated resource but equally there are training services where all staff are involved in the administration process.
To request a copy of the Standards
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Last edited: 16 May 2018 2:19 pm