Network Services Framework RM3808 provides access to specialist suppliers who can deliver the services under the 13 individual lots.
The majority of replacement N3 overlay services can be found within the following RM3808 Lots
Lot 3 - Traditional telephony services
Voice services enabling local traditional telephony equipment to be connected to the public switched telephone network (PSTN). Includes traditional voice connectivity, voice call packages, SIP trunks, DDI ranges and CPS services. The scope of this lot also includes the on-boarding and management and maintenance of existing legacy equipment estates with support for transitioning to new solutions at end of life.
Lot 3 services are a likely replacement for N3 Voice – Local Gateway Services. Twenty-five suppliers currently offer Lot 3 services within the RM3808 framework
Lot 4 - inbound telephony services
Inbound call management services for established local call centre functions including non-geographical numbers. For example, 03xx, 05xx, 08xx and 09xx numbers.
Lot 4 services are a likely replacement for N3 Voice – Local Gateway Services. Twenty-five suppliers currently offer Lot 4 services within the RM3808 framework
Lot 5 - IP telephony services
End-to-end IP telephony services with the ability to connect to the PSTN. The solutions under this lot are strictly IP based and include voice call packages, Direct Dialling In (DDI) ranges, messaging services, contact-centre functionality, speech recognition software, automated call distributions, intelligent voice response and specialist administrative and reporting tools.
Lot 5 services are a likely replacement for N3 Voice – Hosted Voice Services (HVS). Thirty-six suppliers currently offer Lot 5 services within the RM3808 framework
Lot 8 - Video conferencing services
Traditional and IP based conferencing services and the provision of all elements of a complete solution. This lot includes consultancy and training services, software management tools, call recording, analysis tools, peripheral equipment and transcribing and translation services.
Lot 8 services are a likely replacement for N3 Video conferencing services. Twenty-five suppliers currently offer Lot 8 services within the RM3808 framework.
Lot 9 - Audio conferencing services
Includes call recording, playback, analysis tools, the ability to reserve and pre-book, coded access references, peripheral equipment, software, management tools, security access products, collaboration tools, transcribing and translation services.
Lot 9 services are a likely replacement for N3 Audio conferencing services. Twenty-four suppliers currently offer Lot 9 services within the RM3808 framework.
Lot 10 - Unified communications
The provision of integrated communications solutions to provide a consistent user interface across a range of end-user devices. This lot incorporates components from lots 5, 6, 8 and 9.
Lot 10 services are a likely replacement or enhancement for combined N3 Voice and Video conferencing services. Fourty-three suppliers currently offer Lot 10 services within the RM3808 framework.
A full list of lots, available suppliers and their contact details can be found in the 'Documents' section of the RM3808 webpage or downloaded here. This can be used to filter by the relevant lot(s) you require.
RM3808 Call-off procedures
Network Services 2 (RM3808) provides three options for call off procedures:
- Direct award
- Further competition
Direct award is generally used when buying standard catalogue items from the Government Government eMarketplace. Using this eMarketplace, customers can browse Service Offers (SOs) published by Suppliers across the 13 lots.
Direct award is available on all lots of the agreement. Service Offers can be found on the Government eMarketplace. Access to the Government eMarketplace involves pre-registration of individuals within an organisation. Please note, the organisation’s Data Universal Numbering System (DUNS) number - a nine-digit number unique to your company - is required for this registration process.
Once logged on to the Government eMarketplace site, the catalogue is available under ‘Shopping’, then the ‘Marketplace’ tab. Search for RM3808. All catalogue items are shown, so apply filters (Lot 3 for example) to narrow results down.
Call off contracts can be awarded with the Direct Award Order Form and guidance on Direct Award can be found in the CCS document Buyer guidance to direct award, both documents can be found in the 'Documents' section of the RM3808 webpage.
CCS have advised that it is possible to invite suppliers to add new catalogue items to the Direct Award Catalogue should a requirement exist which is not matched by existing catalogue items (for example, where a product is a good match to the requirement but the standard support service is inadequate).
In order to invite suppliers to add a new catalogue item to the Direct Award Catalogue, fully complete a Request for information (RFI) Template under the Network Services 2 Agreement (RM3808) and email this to all suppliers in the appropriate lot. Complete the template with as much information about your requirement as possible. In the event of your requirement spanning more than 1 lot, this could be managed as a cross lot process. Where using cross lot, remember to invite only those suppliers common to both lots to respond. This might be useful if you are seeking to procure connectivity and overlay services together which can be achieved through RM3808.
The end result could be a new catalogue item which exactly meets a customer’s needs, and which can be procured via direct award.
Direct award scoring templates, either a Direct Award Desktop Evaluation - Price and Non-price or Direct Award Desktop Evaluation - Price Only, should be completed and maintained as part of the procurement process.
Further competition can be used where you need suppliers to develop proposals or solutions to meet your statement of requirements and where you therefore need to run a competition under the framework.
Buyers are able to refine the Public Sector Contract Call-Off terms for a Further Competition, provided this is done in accordance with the Public Contract Regulations, thus giving more flexibility when defining the Statement of Requirements.
Further Competition is also the only route that enables you, the Buyer, to add Call-Off Special Terms to the Call-Off Contract. Both the above flexing to the core RM3808 terms, should be approached with caution as adding further requirements can limit the likely responses to your competition.
Completing a Further Competition also gives you the option to run an eAuction or a multi-stage competition to identify the most economically advantageous tender. This option is not available via direct award.
Before you start the Further Competition process, we recommend that you undertake pre-market engagement, ensuring you engage with ALL Suppliers on your chosen Lot (or suppliers common to both/all lots if running a cross-lot procurement). This will give you the opportunity to ask questions to help refine your requirements. All engagement activities must be fair, transparent and open.
For more detail please see the CCS documents Further Competition Order Form and Buyers guide to Further Competition, both documents can be found in the 'Documents' section of the RM3808 webpage.
CCS develops and runs aggregated competitions (including the use of e-Auctions) for Buyers on a regular basis throughout the year. By aggregating demand, standardising specifications and running eAuctions, CCS regularly achieves material savings on a variety of requirements. A case study is available on the NHS saving an average of 74% through a CCS-run HSCN aggregation.
CCS provides a managed Further Competition service for Buyers who have common purchasing needs for products and services. By aggregating demand, CCS runs the procurement process on behalf of Buyers. Benefits and results:
- Buyers can achieve increased savings based on committed aggregated volumes;
- Simplification of the process leads to reduced procurement costs for the Buyer and reduced bidding costs for the Supplier;
- Aggregation reduces fragmented spend;
- Potential for standardisation to leverage greater savings;
- Adoption and consistent application of best practices including the use of standard documentation sets; mitigating risks and issues; and
- Support and guidance to Buyers throughout the process, conducting Further Competitions at no cost to the Buyer.
Aggregation Activities and Timelines:
- CCS can run both generic (products and/or services suitable for multiple Buyers across multiple sectors) and sector specific (products and/or services suitable for multiple Buyers in a specific sector) aggregated competitions where there is a demand for common products and/or services.
- Contact CCS via email@example.com to explore opportunities for aggregation under RM3808. To enable prompt consideration please mark your request “NS2 aggregation”.
Full details on all CCS current and future aggregation opportunities along with recent aggregation case studies can be found on the CCS website.