Network Services Framework RM3808 provides access to specialist suppliers who can deliver the services under the 13 individual lots.
The majority of replacement N3 overlay services can be found within the following RM3808 Lots
Lot 3 - Traditional telephony services
Voice services enabling local traditional telephony equipment to be connected to the public switched telephone network (PSTN). Includes traditional voice connectivity, voice call packages, SIP trunks, DDI ranges and CPS services. The scope of this lot also includes the on-boarding and management and maintenance of existing legacy equipment estates with support for transitioning to new solutions at end of life.
Lot 3 services are a likely replacement for N3 Voice – Local Gateway Services. Twenty-five suppliers currently offer Lot 3 services within the RM3808 framework
Lot 4 - inbound telephony services
Inbound call management services for established local call centre functions including non-geographical numbers. For example, 03xx, 05xx, 08xx and 09xx numbers.
Lot 4 services are a likely replacement for N3 Voice – Local Gateway Services. Twenty-five suppliers currently offer Lot 4 services within the RM3808 framework
Lot 5 - IP telephony services
End-to-end IP telephony services with the ability to connect to the PSTN. The solutions under this lot are strictly IP based and include voice call packages, Direct Dialling In (DDI) ranges, messaging services, contact-centre functionality, speech recognition software, automated call distributions, intelligent voice response and specialist administrative and reporting tools.
Lot 5 services are a likely replacement for N3 Voice – Hosted Voice Services (HVS). Thirty-six suppliers currently offer Lot 5 services within the RM3808 framework
Lot 8 - Video conferencing services
Traditional and IP based conferencing services and the provision of all elements of a complete solution. This lot includes consultancy and training services, software management tools, call recording, analysis tools, peripheral equipment and transcribing and translation services.
Lot 8 services are a likely replacement for N3 Video conferencing services. Twenty-five suppliers currently offer Lot 8 services within the RM3808 framework.
Lot 10 - Unified communications
The provision of integrated communications solutions to provide a consistent user interface across a range of end-user devices. This lot incorporates components from lots 5, 6, 8 and 9.
Lot 10 services are a likely replacement or enhancement for combined N3 Voice and Video conferencing services. Fourty-three suppliers currently offer Lot 10 services within the RM3808 framework.
A full list of lots, available suppliers and their contact details can be found in the RM3808 ‘Products and Suppliers'.
RM3808 Call-off procedures
The Network Services Framework Contract ID: RM3808 provides three options for call off procedures:
- Direct award
- Short form further competition
- General further competition
Direct award is generally used when buying standard catalogue items as described within the Government eMarketplace, with their Mandatory Service Offers (MSO) and Standard Service Offers (SSO) from the chosen supplier.
Direct award is available on all lots of the agreement. Service offers can be found on the Government eMarketplace. Access to the Government eMarketplace involves pre-registration of individuals within an organisation. Please note, the organisation’s Data Universal Numbering System (DUNS) number - a nine-digit number unique to your company - is required for this registration process.
Once logged on to the Government eMarketplace site, the catalogue is available under ‘Shopping’, then the ‘Marketplace’ tab. Search for RM3808. All catalogue items are shown, so apply filters (Lot 3 for example) to narrow results down.
Call off contracts can be awarded with the Direct Award Order Form.
Guidance on completing this form can be found in the CCS document How to complete a direct award order form and also, the CCS document Direct award and the short form further competition call off terms.
All CCS documents are also available to download directly from the ‘documents tab’ within the CCS RM3808 reference website and there may be more recent versions than extracted versions shown here.
CCS have advised that it is possible to invite suppliers to add new catalogue items to the Direct Award Catalogue should a requirement exist which is not matched by existing catalogue items (for example, where a product is a good match to the requirement but the standard support services is inadequate).
In order to invite suppliers to add a new catalogue item to the Direct Award Catalogue, fully complete a Request for information (RFI) Template under the Network Services Agreement (RM1045) and email this to all suppliers in the lot of choice. Complete the template with as much information about your requirement as possible.
The end result could be a new catalogue item which exactly meets a customer’s needs, and which can be procured via direct award.
Direct award scoring templates, either a Direct Award Scoring Template - Price and Non-price or Direct Award Scoring Template - Price Only, should be completed and maintained as part of the procurement process.
Short form further competition
Short form further competition is suitable where you do not want to amend call off terms and your requirement can be met through one lot of the agreement. This is generally for requirements which cannot be met by direct award, even after submitting an RFI to request a new catalogue item and you want to receive a quotation from a number of the approved suppliers in the framework.
Please see the CCS document Short Form Further Competition Order Form and for guidance How to complete a Short form further competition order form and the Direct Award and Short Form Further Competition Call Off Terms.
The Lot 3 SFFC Requirements Template must be completed to fully describe the Lot 3 requirement.
Should you need to request information in advance of submitting the Requirements Template, complete an RFI Template under the Network Services Agreement (RM3808) and email this to all suppliers in the lot of choice. Complete the template with as much information about your requirement as possible.
General further competition
General further competition offers maximum flexibility and the ability to run cross-lot competitions. The General Further Competition Order Form and ‘template call off terms’ should be used for this procurement route.
General further competition is generally used when your requirement may be from more than one lot, or is outside standard catalogue offer of direct award, and you want to receive a proposal from a number of the approved suppliers in the framework.
General further competition under RM1045 is a request for proposal (RFP) process.
For guidance please see the CCS document How to complete a ‘General further Competition form order form.
Should you require further information in advance of submitting the Order Form, complete an RFI Template under the Network Services Agreement (RM3808) and email this to all suppliers in the lot(s) of choice. Complete the template with as much information about your requirement as possible.
A useful comparison sheet for the three Network Services RM1045 procurement options is available - RM3808 Comparison of procurement options.
Some practical advice is that, once you have developed your detailed Statement of Requirement for your replacement overlay service(s), contact one or more of the suppliers who offer these services within the RM1045 framework to discuss your needs and how they could deliver your service(s) within the RM1045 framework. All suppliers will offer a free pre-sales service and would value obtaining a better understanding of your requirements.