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Approved video consultation systems

Assured video consultation solutions on the Digital Care Services Framework (GPIT Futures) have now been approved.

Advice on using video consultation systems

All general practices need to have the ability to carry out video consultations between patients and clinicians.

Advice from the NHSX Information Governance team is that it's fine to use video conferencing tools such as Skype, WhatsApp and Facetime as well as commercial products designed specifically for this purpose, particularly as a short-term measure.

Assured video consultation systems

The following systems have been assured and comply with the high standards set in the GP IT Futures framework. 

Commissioners and practices will soon be able to select from participating parties on this list via the Digital Care Services Framework (GPIT Futures) with charges centrally funded. We expect the first participating suppliers to be available under contract from Monday 23 March 2020.




Aire Logic, Solution Forms4health

AllDayDr Group Ltd

AlldayDr Remote Online Consultation


Solution 1 - Rapid VC,

Solution 2 – Doctorlink

EMIS Health

Online and Video Consult

Video Consult

Anywhere Consult

Evergreen Life

Evergreen Life


Remote Consultation

Medloop Patient Optimiser

MyMed Ltd

Q doctor

Push Dr Limited

Online consultation platform 

Targett Business Technology Limited

RIVIAM Secure Video Services

Silicon Practice


TPP SystmOne

CCGs will also have an option to receive a solution procured via the NHS England Dynamic Purchasing System (DPS).

Commissioners or practices that are accessing solutions through either the Digital Care Services Framework (GPIT Futures) or the NHS England DPS can be confident that these products are appropriate for use in general practice.

Procurement through the Digital Care Services (DCS) framework

These solutions will be funded centrally and as such are made available free of charge to GP practices. In addition, there is no tie into the solution selected now and commissioners are able to then change if appropriate.

To purchase a service if you are a GP practice, CCG, PCN or federation

  1. Understand your video consultation requirements by practice and any relevant technical constraints.
  2. Select a solution from the available options.
  3. Contact the supplier directly to confirm your requirements including a list of practices to receive the service and arrange implementation. In some cases the software is self-serve and the supplier can advise you how to do that.
  4. The supplier will implement the solution and report back to NHS Digital on your behalf to confirm service go-live and that the service is stable. Where the software is self-serve the supplier will report to GP IT Futures when the volume of consultations has exceeded the threshold of 10, this is deemed to be equivalent to you accepting the service.
  5. If you wish to add or remove practices from receiving the service, you can arrange this with the supplier directly.
  6. You can raise any serious performance problems with the supplier in the first instance, and report to where the supplier has not addressed such problems.
  7. Contact the GP IT Futures team for further information.  
Last edited: 13 October 2020 10:42 am