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Electronic Prescription Service

The Electronic Prescription Service (EPS) sends electronic prescriptions from prescribers to dispensers.

Help improve the Electronic Prescription Service (EPS)

We're looking for feedback from users of EPS to improve information available to patients and healthcare professionals. 

If you're a prescriber or dispenser, you can help this research by taking part in workshops, telephone interviews or short online surveys. 

Find out more and register your interest.

About this service

Secondary care
Secondary care
Community care
Community care
Primary care
Primary care...
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Business Service Authority
Text is not SVG - cannot display The Electronic Prescription Service (EPS) sends electronic prescriptions from prescribers to dispensers.


The Electronic Prescription Service (EPS) allows prescribers to send prescriptions electronically to a dispenser, such as a pharmacy, nominated by the patient. This makes the prescribing and dispensing process more efficient and convenient for patients and healthcare workers.

EPS is already widely used in primary care with over 95% of all prescriptions now being produced electronically.

EPS is not a clinical prescribing system. It is only responsible for managing the workflow of prescriptions from prescribers to dispensers.

Overview of EPS - video

Click the play button to watch a short EPS video which lasts 1 minute and 26 seconds. 

Who this service is for

EPS is for patients, prescribers and dispensers. It is widely used in primary care, but its capability has been expanded to secondary and community care.

This covers:

  • acute hospital trusts
  • community hospital trusts
  • mental health trusts

Primary care is for use in England and Wales. Secondary care is for use in England but not currently available in Wales. Users must access it indirectly via their acquired prescribing or dispensing system suppliers.

EPS is secure, healthcare workers must be suitably authenticated and authorised to access it. For example, to update a record, a healthcare worker must be strongly authenticated via NHS Care Identity Service 2 (NHS CIS2).

Prescription tracking service

EPS offers 2 different prescription tracking services.

Prescription tracking for healthcare professionals

The EPS clinical prescription tracker allows healthcare professionals at prescribing and dispensing sites to check the status and location of a prescription. We are currently working on an improved version of this and will post progress updates here as we continue development.

Prescription tracking for patients

We are also working on a national prescription tracking service for patients. This will allow patients to access information about their prescriptions online, and track the status and readiness of their prescribed items.


Benefits of EPS include:

  • prescribers can process prescriptions more efficiently
  • dispensers can reduce paper use and improve stock control
  • dispensers reduce the risk of dispensing errors compared to hand-written prescriptions
  • patients can collect repeat prescriptions from a local pharmacy without visiting their GP

Find out more about the benefits of EPS for prescribers and dispensers.

National usage policy

EPS is not strictly mandated, but it is strongly recommended for use by prescribing and dispensing services.

Organisations may benefit by working collectively as Integrated Care Systems (ICS) when delivering EPS.

How this service works

Details on how to use EPS depends on your role.

For more information on how to use this service refer to the following pages:

Examples of use

Case study - Dr John Hampson

Case study - Living Care Pharmacy, Leeds

Case study - Rohpharm pharmacy

Status, service level and current usage

This service is live and has been in active use since 2005.

It is current used by prescribers and dispensers in a variety of care settings including:

  • primary care
  • secondary care
  • community care

A billion prescription items were dispensed via the Electronic Prescription Service in 2022, equating to over 95% off all items dispensed.

EPS is a platinum service, meaning it is available and supported 24 hours a day, 365 days a year.


Future changes planned and past changes delivered for EPS.

How to access this service



Software developers

Contact us

Enquiry Point of contact
Live service incident

National Service Desk
Email: [email protected]

EPS implementation queries (for NHS organisations)

Digital Partnering Hub
Email: [email protected]

EPS onboarding enquiries

EPS Onboarding and Assurance team
Email: [email protected]

EPS support enquiries (live services)

EPS Live Service Management Team
Email: [email protected]

Senior responsible officer (SRO)

Rahul Singal
Email: [email protected]

Any other general enquiries

Enquiries team
Email: [email protected]

Further information

internal Statistics

Download the latest statistics, GP planned go-lives and more.

internal Deployment and utilisation hub

We're responsible for recording data related to the deployment of systems and services across health and social care systems in England. You'll find links to management information dashboards containing this data.

internal Status of assured IT suppliers

A list of the assured suppliers of EPS and their product status. This page covers the assured features, cost centre models and software versions for each supplier and their product.

Last edited: 28 March 2024 1:32 pm