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NHS App

The NHS App provides a simple and secure way for people to access a range of NHS services on their smartphone or tablet.

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GP practice staff: use our guidance to give your patients the best possible user experience with the NHS App.

Patients should visit www.nhs.uk/nhsapp for the latest patient information.

If you're looking for the NHS coronavirus app, visit covid19.nhs.uk.

The NHS App is now available to the public on Google Play and Apple app stores.

Introducing the NHS App

The NHS App enables people to:

Patients can register and prove who they are so they can:

  • order their repeat prescriptions and view, set or change their nominated pharmacy, where they want their prescriptions to be sent
  • view their GP medical record securely

In some GP practices, depending on which systems are in use, people can also:

  • message their GP surgery, doctor or health professional online
  • consult a GP or health professional through an online form and get a reply
  • access health services on behalf of someone they care for
  • view useful links their doctor or health professional has shared with them

All GP practices in England are connected to the NHS App. This means that anyone aged 13 and over and registered with a GP practice in England can use it.

A range of digital tools is available alongside the NHS App, giving people an important choice in how they access GP services online.

Information for patients about the NHS App is available on the NHS website.

Information for GP practices

To help ensure that patients have a positive experience of the NHS App we are asking practices to visit our guidance. All practices should do this, whatever clinical system and patient-facing services they use.

Our guidance has been designed to help practices:

  • check and update settings in their IT system and understand how this affects what patients can see and do in the app
  • brief staff so they can better support patients
  • promote the app to patients using a range of templates and materials

Information for Clinical Commissioning Groups

The NHS App is a key part of the NHS response to the coronavirus pandemic.  It is enabling more people to access NHS services remotely and helping to reduce face-to-face and telephone contact with health and care staff.

Visit our guidance for Clinical Commissioning Groups (CCGs) which includes information on how we are enabling locally commissioned digital services such as online consultations and personal health records to be integrated into the app.

Information for partners and developers

We want the NHS App to become a platform for innovation and a channel to other digital health and care services.

We are working with several organisations that provide digital health and care services to integrate their products into the NHS App. This is helping us to develop the integration process and guidance for partners and developers.

Visit our information for partners and developers.

Future developments

NHS App data

You can access data on the number of people using the NHS App and different features at national and local level. Visit our NHS App dashboards page for information on how to access them.

Faces of the NHS App

We are proud to have a range of front line NHS professionals helping us increase awareness and encourage use of the NHS App. Find out more about them on the Faces of the NHS App page.

Related news

Further information

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    Guidance for GP practices on the NHS App

    Check your systems, find out what staff need to know, get posters and other materials to tell your patients about the app, and find out the benefits to your practice.

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    NHS App dashboard

    Health and care staff can track uptake and use of the NHS App with the NHS App dashboard.

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    Faces of the NHS App

    Meet our Faces of the NHS App and learn more about their stories and why they recommend you try the app yourself.

Last edited: 2 July 2020 4:27 pm