To help ensure that patients have a positive experience of the NHS App we are asking practices to visit our guidance. All practices should do this, whatever clinical system and patient-facing services they use.
Our guidance has been designed to help practices:
check and update settings in their IT system and understand how this affects what patients can see and do in the app
brief staff so they can better support patients
promote the app to patients using a range of templates and materials
The NHS App is a key part of the NHS response to the coronavirus pandemic. It is enabling more people to access NHS services remotely and helping to reduce face-to-face and telephone contact with health and care staff.
We want the NHS App to become a platform for innovation and a channel to other digital health and care services.
We are working with several organisations that provide digital health and care services to integrate their products into the NHS App. This is helping us to develop the integration process and guidance for partners and developers.