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Online consultations now available
Online consultation is now available within the NHS App for practices who use eConsult. The ability to triage patients using an online consultation system is critical during the coronavirus (COVID-19) pandemic. Patients can use this forms-based service to request GP advice without booking an appointment. eConsult is the first supplier to provide online consultation services within the NHS App. If you work in a GP practice that uses eConsult, find out more and download suggested text to promote this feature to your patients.
View guidance for GP practice staff
Use our guidance to give your patients the best possible user experience with the NHS App.
Introducing the NHS App
The NHS App enables people to:
- get health advice using the health A-Z on the NHS website
- find out what to do when they need help urgently using NHS 111 online
- register as an organ donor
- choose whether the NHS uses their data for research and planning
Patients can register and prove who they are so they can:
- order their repeat prescriptions and view, set or change their nominated pharmacy, where they want their prescriptions to be sent
- view their GP medical record securely
In some GP practices, depending on which systems are in use, people can also:
- message their GP surgery, doctor or health professional online
- consult a GP or health professional through an online form and get a reply
- access health services on behalf of someone they care for
- view useful links their doctor or health professional has shared with them
All GP practices in England are connected to the NHS App. This means that anyone aged 13 and over and registered with a GP practice in England can use it.
A range of digital tools is available alongside the NHS App, giving people an important choice in how they access GP services online.
Information for GP practices
To help ensure that patients have a positive experience of the NHS App we are asking practices to visit our guidance. All practices should do this, whatever clinical system and patient-facing services they use.
Our guidance has been designed to help practices:
- check and update settings in their IT system and understand how this affects what patients can see and do in the app
- brief staff so they can better support patients
- promote the app to patients using a range of templates and materials
Information for Clinical Commissioning Groups
The NHS App is a key part of the NHS response to the coronavirus pandemic. It is enabling more people to access NHS services remotely and helping to reduce face-to-face and telephone contact with health and care staff.
Visit our guidance for Clinical Commissioning Groups (CCGs) which includes information on how we are enabling locally commissioned digital services such as online consultations and personal health records to be integrated into the app.
Information for partners and developers
We want the NHS App to become a platform for innovation and a channel to other digital health and care services.
We are working with several organisations that provide digital health and care services to integrate their products into the NHS App. This is helping us to develop the integration process and guidance for partners and developers.
Visit our information for partners and developers.
We are continuing to improve the NHS App.
Subscribe to our general practice bulletin to keep up to date.
NHS App data
You can access data on the number of people using the NHS App and different features at national and local level. Visit our NHS App dashboards page for information on how to access them.
Faces of the NHS App
We are proud to have a range of front line NHS professionals helping us increase awareness and encourage use of the NHS App. Find out more about them on the Faces of the NHS App page.
Information for patients on the wider roll-out of the app.
Check your systems, find out what staff need to know, get posters and other materials to tell your patients about the app, and find out the benefits to your practice.
Information and guidance to support clinical commissioning groups with the NHS App. All practices in England are now connected to the NHS App.
Find out what we have planned for the NHS App as we extend what it can do.
Health and care staff can track uptake and use of the NHS App with the NHS App dashboard.
Meet our Faces of the NHS App and learn more about their stories and why they recommend you try the app yourself.