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NHS App

Summary

The NHS App provides a simple and secure way for people to access a range of NHS services on their smartphone or tablet.

Top tasks

GP practice staff: prepare your practice for connection to the NHS App using our guidance.

Register for NHS App webinars, run by NHS England, for GPs, practice managers, primary care commissioners and others.

Patients should visit www.nhs.uk/nhsapp for the latest patient information.

Features of the NHS App

The NHS App enables people to:

If their GP practice is connected to the app, they can register and verify their identity so they can:

Find out more about the future developments planned for the NHS App.

When the NHS App will be available

The NHS App is now available to the public on Google Play and Apple app stores.

GP practices are being connected to the app gradually. People will only be able to use all features when their GP practice is connected to the app.

Patients can check if their GP practice is connected when they open the app for the first time. If the practice is not connected, patients can leave an email address and will be notified when it is.

Connecting GP practices to the NHS App

NHS England and NHS Digital are working closely with CCGs to schedule in connection dates for GP practices. All practices using TPP or EMIS systems will be connected by 1 July 2019. This means that 96% of patients in England will be able to use all the features of the NHS App by this date.

GP practices using Vision or Microtest systems will be connected later. This is because user testing has shown that if we connect them now, patients would not have the same high quality experience as users in other practices. We are working with these suppliers to help them make the changes that are needed.

To help ensure that patients have a positive experience of the NHS App we are asking practices to prepare before they promote the app to patients. All practices should do this, whatever clinical system they use, to make sure they are ready for connection. Practices should brief staff so they are able to support patients, and check their systems to make sure that appointments are available to book and are named so patients understand what they are. Further information is available in our guidance for GP practices and guidance for CCGs.

The pilot

The NHS App was successfully tested by more than 3,000 patients from 34 GP practices between September and December 2018.

During the pilot, we collected feedback from GP practice staff and patients and we have used this to improve the app and the go-live process for practices.

Read the NHS App pilot research report.

We will continue to collect feedback during the wider roll-out of the app, so we can improve the patient experience and the support for practices.

Future developments

More features will be added to the NHS App over time.

Read more about the future developments we have planned.

Subscribe to our general practice bulletin to keep up to date.

Related pages

  1. external
  2. internal

    NHS App webinars

    NHS England webinars for GPs, practice managers, primary care commissioners and others, about the NHS App

  3. internal

    Guidance for GP practices on the NHS App

    Check your systems, find out what staff need to know, get posters and other materials to tell your patients about the app, and hear from GP practices that are already connected.

  4. internal

    NHS App for suppliers

    We're working with suppliers of technology to the NHS to make sure the NHS App can integrate with services they provide.

  5. internal

    NHS App pilot research findings

    Report on research from the pilot phase of the project, and how it was used to test and improve the user experience of the NHS App, and plan effective support for GP practices

Last edited: 18 June 2019 9:45 am