NHS App

Summary

The NHS App provides a simple and secure way to access a range of healthcare services on your smartphone or tablet. Developed by NHS Digital and NHS England, it is now being tested by patients at 30 GP practices across England. The NHS App will be rolled out gradually across England from December 2018 to patients aged 16 and over.

Features of the NHS App

Once registered, patients can:

Integration with GP IT systems

The app will be fully integrated with the four IT systems used by general practice (EMIS, TPP, Vision and Microtest).

Secure identification and login

The NHS App has a secure identification and login process to help keep patient data safe. This has been independently tested against standards set by the National Cyber Security Centre (NCSC).

Benefits of the NHS App

The NHS App has been developed by the NHS for patients across England. It will:

  • improve access to healthcare services, as patients can all access a range of NHS services through a single, convenient mobile app for the first time 
  • empower people to take control and make more informed decisions about their own health and care by providing access to their GP medical record, NHS 111 and the symptom checker on the NHS website 
  • reduce the administrative burden on general practice by enabling patients to register digitally rather than having to attend the practice
  • in the future, enable commissioners to promote digital services to patients that they have commissioned locally.

The NHS App pilot

Patients at 30 GP practices across England are testing the NHS App between September and December 2018. The NHS App is not currently available in app stores. Patients can only test it if their GP practice is taking part in the pilot, and they have been invited to test the app.

The practices are going live with the app over a number of weeks and will test:

  • how well the app works
  • how we can improve the communications materials, such as posters and leaflets
  • the impact on the practices’ workload

Patients can use GP Online Services and contact the practice in the usual ways if they prefer.

Feedback

During the pilot the project team will collect feedback from GP practice staff and patients about the impact the app is having. This feedback is crucial and will help the team to improve the app before they launch it to patients across England.

Wider access to the NHS App

We will launch the app to GP practices across England gradually from December 2018. Teams at NHS England, NHS Digital and a 24/7 service desk will support GP practices, Clinical Commissioning Groups and patients.

Further information

  1. external

    Empowering people

    Find out about other digital services and initiatives that are empowering people to take control of their health and care.

  2. internal

    Digital transformation blog

    Read about how NHS Digital and NHS England are working together, and with partners, to transform health and care.