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NHS App

The NHS App provides a simple and secure way for people to access a range of NHS services on their smartphone or tablet.

Top tasks

GP practice staff: prepare your practice for connection to the NHS App using our guidance.

Patients should visit www.nhs.uk/nhsapp for the latest patient information.

NHS communications staff: A national NHS staff information campaign has now launched - encourage your staff to download the NHS App and see what it can do.

Features of the NHS App

The NHS App enables people to:

If their GP practice is connected to the app, they can register and verify their identity so they can:

  • book and manage appointments at their GP practice
  • order their repeat prescriptions
  • view their GP medical record securely

Find out more about the future developments planned for the NHS App.

When the NHS App will be available

The NHS App is now available to the public on Google Play and Apple app stores.

95% of practices are now connected to the NHS App. People will only be able to use all features when their GP practice is connected to the app.

Patients can check if their GP practice is connected when they open the app for the first time. If the practice is not connected, patients can leave an email address and will be notified when it is.

Connecting GP practices to the NHS App

NHS England and NHS Digital are working closely with CCGs to schedule in connection dates for GP practices. All practices using TPP or EMIS systems have now been connected. This means that patients at 95% of practices in England are able to use all the features of the NHS App.

GP practices using Vision or Microtest systems will be connected soon and your CCG will be in touch with you when we are scheduling in your connection date. 

To help ensure that patients have a positive experience of the NHS App we are asking practices to prepare before they promote the app to patients. All practices should do this, whatever clinical system they use. Practices should brief staff so they are able to support patients, and check their systems to make sure that appointments are available to book and are named so patients understand what they are. Further information is available in our guidance for GP practices and guidance for CCGs.

The pilot

The NHS App was successfully tested by more than 3,000 patients from 34 GP practices between September and December 2018.

During the pilot, we collected feedback from GP practice staff and patients and we have used this to improve the app and the go-live process for practices.

Read the NHS App pilot research report.

We are continuing to collect feedback on the app so we can improve the patient experience and support for practices.

Future developments

More features will be added to the NHS App over time.

Read more about the future developments we have planned.

Subscribe to our general practice bulletin to keep up to date.

Related pages

  1. external
  2. internal

    Guidance for GP practices on the NHS App

    Check your systems, find out what staff need to know, get posters and other materials to tell your patients about the app, and hear from GP practices that are already using the NHS App.

  3. internal

    NHS App for suppliers

    We're working with suppliers of technology to the NHS to make sure the NHS App can integrate with services they provide.

  4. internal

    NHS App pilot research findings

    Report on research from the pilot phase of the project, and how it was used to test and improve the user experience of the NHS App, and plan effective support for GP practices

Last edited: 16 October 2019 9:15 am