Personal Demographics Service

The Personal Demographics Service (PDS) is the national master database of all NHS patients in England, Wales and the Isle of Man.

It holds basic patient demographic details such as name, address, date of birth, contact details, registered GP and nominated pharmacy, as well as a national unique identifier - the NHS number.

People born in England, Wales or the Isle of Man are registered and issued an NHS number at birth. People moving to those areas are registered when they first interact with an NHS care setting such as a GP or hospital.

It contains more than 80 million records, of which over 60 million are for people currently registered with a GP.

Select the play button to watch a short video about the service.

PDS is normally used for direct care. However, there are non-direct care uses, which are supported by appropriate information governance and data sharing arrangements.

PDS does not have a user interface - users must access it indirectly via user-facing applications, namely:

• point-of-care applications for health and social care workers, such as a Patient Administration System (PAS) in a hospital
• patient-facing applications for patients, such as the NHS App or the NHS account

These applications access PDS via system-to-system interfaces such as the PDS FHIR API or PDS MESH.

PDS is secure - healthcare workers including patients must be suitably authenticated and authorised to access it. For example, to update a record, healthcare workers must be strongly authenticated via NHS Care Identity Service 2 (NHS CIS2). PDS keeps a full audit of all record access.

PDS holds information for:

• anyone born in England, Wales or the Isle of Man
• anyone else who has registered for NHS care in England, Wales or the Isle of Man

PDS holds basic non-clinical information about each patient, including:

• NHS number - a national unique patient identifier
• demographic data - name, addresses, date of birth, gender and so on
• contact details - such as phone number or email address
• registered GP
• nominated pharmacy and other linked pharmacies
• related people, such as next of kin
• whether the patient is flagged for restricted access
• historic information such as previous addresses

PDS does not hold:

• ethnicity - this is a protected characteristic and we don't have a specific legal reason to hold it

For a complete list of information held, see the PDS FHIR API specification.

Data quality

We do a number of things to improve data quality in PDS:

• improving the quality of address updates
• resolving duplicate records and confusion cases via the National Back Office
• asking patients to add or correct their contact details

Use of PDS is mandatory if you need to access or manage patient demographic data in England, Wales or the Isle of Man.

In particular, you must use the NHS number to uniquely identify patients, as explained in information standard ISB 0149 NHS number.

This applies across all health and social care settings, including our own national services.

If you keep a local copy of patient demographic data, you must synchronise it regularly with PDS.

For people building health or social care software, the requirement to use PDS is also reflected in the NHS Service Standard.

Adding a new patient

For example:

• a midwife adding a newborn baby to PDS using a Patient Administration System (PAS)
• a GP receptionist adding a patient from abroad to PDS using GP software

Identifying patients

For example:

• an A&E receptionist identifying a patient using the National Care Records Service 
• a hospital radiology system matching a large number of patient records to NHS numbers during an overnight batch process

Managing patient information

For example:

• a GP receptionist synchronising a locally held patient record in their GP software
• a GP receptionist updating a patient record
• a clinician recording a death
• the National Back Office resolving data quality issues such as duplicate records

Patient access

For example:

• a patient looking up their own NHS number using Find your NHS number
• a patient adding or correcting their contact details using Add or correct your contact details
• a patient updating their contact details using the NHS App
• a patient registering with a GP using Register with a GP surgery

This service is live and has been in active use since 2004.

It is currently used in:

• all GP care settings
• the vast majority of secondary care settings
• a wide variety of other use cases

There are over 150 separate point-of-care or patient-facing applications connected to PDS through its system-to-system interfaces. Collectively they perform over 1 billion transactions per month.

PDS is a platinum service, meaning it is available and supported 24 hours a day, 365 days a year.

APIs and integration

Read the PDS roadmap for planned changes to our APIs, including the PDS FHIR API.

Data quality

We are currently looking at a number of ways in which patients can update their own contact details, such as email address and phone number. 

More reliable, up-to-date patient contact information held on the PDS will help alleviate the administrative workload for GPs and other health and social care professionals. PDS provides a more reliable source of information for them to use.

This could also result in fewer missed health or social care appointments, as reminders and referrals are more likely to receive the correct person in a timely and low-cost way.

We are also working on reducing the number of duplicates and confusion cases.