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NHS digital services open data dashboard

This dashboard presents information on the uptake of national health and care digital products and services; and the data quality for data sets that support product and service utilisation.

How our NHS digital services are doing

If you need help with this dashboard

If you need help with this dashboard, or if it is not working properly, contact the NHS Digital customer service centre. 

We are open 9am to 5pm, Monday to Friday, except on public holidays.

Email: [email protected]

Telephone: 0300 303 5678

The dashboard presents management information on the:

  • uptake of public-facing national health and care digital products and services
  • uptake of authentication services that enable health and care staff to access operational products and services 
  • data quality for data sets that support the utilisation of digital products and services 

What this data shows

The information in this dashboard is grouped into:

  • citizen health
  • patient demographics
  • staff authentication
  • vaccinations service  

Citizen health

The metrics in this domain provide information on the utilisation of citizen-facing national health and care digital products and services, maintained by NHS Digital.

Currently, metrics are reported for:

Patient demographics

The metrics in this domain demonstrate the completeness of data within key fields that are frequently used to find a patient's record and for the NHS to contact patients. Currently, metrics are reported for the Personal Demographics Service (PDS). 

Staff authentication

These metrics show the uptake of authentication services that enable health and care staff to access services and systems that support their work. Currently, metrics are reported for the Care Identity Service application and Care Identity Management. 

Vaccinations service

The metrics in this domain demonstrate citizen interaction with the online COVID-19 vaccinations National Booking Service. 

Dashboard refresh

The dashboard is refreshed once a month, typically on the third Thursday of each month.

How recent this data is

Due the preparation and validation of data that occurs in advance of any release, at the point of the monthly refresh, there is a 2 week lag to the data.

How far back this data goes

The start of the reporting period varies for each product and service. The start dates are set out below.

Product/service Reporting date
NHS App From 30 November 2020
NHS website From 31 August 2020
NHS login From 31 August 2020
PDS  From 31 August 2020
CIS  From 31 August 2020
CIS2 From 4 January 2021
COVID-19 vaccinations National Booking Service data From 8 February 2021

Dashboard data download and metrics definitions

The document below sets out the definitions for the metrics reported in this dashboard and the definitional changes that have occurred post-publication.

Caveats and notes

The metrics in this dashboard:

  • are not necessarily comparable to other metrics published by NHS Digital or by other organisations, as the data sources and definitions may differ
  • are subject to definitional changes, which, when affected, will be set out in the ‘Metrics definitions’ document, as available from the section above

Help and support

If you need help with this dashboard, or if it isn't working properly, then contact the NHS Digital customer service centre. 

We are open 9am to 5pm, Monday to Friday, except on public holidays.

Email [email protected].

Telephone 0300 303 5678.

Last edited: 26 October 2023 4:30 pm