Get help using the service

Online guidance for practices and website providers to understand the service and make digital registrations easier for staff and patients. For beginners and those currently using Register with a GP surgery service.

Get started with a Practice action plan

An easy to follow step-by-step guide to help you set up and manage the service

Contact us

GP practice staff can contact our support team to get help using the Register with a GP surgery service. 9am to 5pm, five days a week

Catchment area questions

How the online service determines whether or not a patient lives inside the catchment area

Improving the visibility of the service on your website

Make the link to the Register with a GP surgery service easier for patients to find on your website

Using the new paper registration form

Replace the GMS1 with a new paper form (PRF1) that replicates the digital journey

Questions patients are asked in the online form

The questions patients are asked during registration

Tell your patients about online GP registration

Use our resources to let your patients know they can register online at your surgery

Verifying patient identity

Patients using Register with a GP surgery can use NHS login during their application

Contacting patients for more information

What to do if you need to ask a patient additional questions

Understanding the patient registration email

Explaining the email GPs will receive once a patient has submitted the online registration form

Telling patients their registration is successful

Register with a GP surgery can automatically send a message to patients who are transferring from another practice to confirm when your practice accepts their registration

Rejecting a registration

The reasons you can refuse to register a patient

Automated registrations

Overview of Robotic Process Automation (RPA)

Pausing the service

How to temporarily pause the service

Last edited: 11 April 2024 2:38 pm