Telling patients their registration is successful

The Register with a GP surgery service can automatically send a message to patients to confirm when your practice accepts their registration. You can turn this feature on or off in Profile Manager. 

We will first message patients through the NHS App, email or text message, depending on which contact details we have for the patient. If we cannot reach the patient digitally then we will send this confirmation by post. This will not cost your practice anything.

Messages are sent to all patients who are transferring from another GP practice, whether they have used the online service or the paper form to register. 

We do not send patients a registration message if the patient:

• is rejected by your practice
• moves to your practice as a result of a bulk transfer, such as a practice merging 
• is registering with a GP for the first time in England - these patients will be sent a letter from Primary Care Support England (PCSE)

If you choose to use the registration messaging feature, you will need to continue to follow local processes for communicating with patients in these groups.

Examples of the messages can be found in NHS Profile Manager.

1. Log in to NHS Profile Manager.
2. Select Manage your services.
3. On the Manage page click View details.
4. Select Change on the Send registration messages row.
5. Select Yes or No on the question, Do you want the service to message patients?
6. Select Continue.

If the patient uses the online service and provides an email address, they will still receive an email to confirm that their registration has been sent to your practice.