We currently offer 3 levels of user identity verification.
Low level verification
The user has verified ownership of an email address and mobile phone number. They have not proven who they are or provided any other personal details.
Medium level verification
The user has provided some additional information, which has been checked to correspond to a record on the NHS Personal Demographics Service (PDS).
This information may include:
- date of birth
- NHS number
Medium level verification can allow users to do things like contact their GP or receive notifications. It does not provide access to health records or personal information.
High level verification
The user must prove who they are in order to gain access to health records or personal information. To be verified to the highest level, a user must have completed an online or offline identity verification process, where physical comparison between photo I.D. and the user has been made.
There are two options to do this. Users can submit a photo of their I.D. and a short recording of their face. If that is not possible, they can use the registration details from their GP surgery’s online services. This is because a physical comparison between photo I.D. and the user will have been made by their GP surgery.