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Templates and scripts

Templates and scripts for use in your practice's text and telephone communications, social media and website.

We have based these templates on best practice. You should use the text provided within quotation marks in each template, replacing any text that is in square brackets with information about your practice.

You should put the practice website and telephone recorded messages in place before sending out text or email messages to patients. This will ensure that patients who want to confirm if a message is genuine can do so without having to speak to a member of your staff.

Text message template

'[Your GP practice] is inviting you to use the NHS App, a simple and secure way to access a range of NHS services. Find out more at www.nhs.uk/nhsapp.'

(Make sure the message is still under 160 characters if you amend it with the name of your practice.)

Telephone message script

'If you’re a patient at our practice you can now use the NHS App, a simple and secure way to book appointments, order repeat prescriptions, view your GP health record, update your contact details and more.

Go to www.nhs.uk/nhsapp for more information.'

Practice website text

'Try the NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record and more.

If you already use [insert name of GP online service available at practice] you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp.'

(You might also need to review existing website content to make sure it covers the different options patients have to connect with online services.)

Email message template

Subject line:

'You can now use the NHS App'

Main body text:

'Hello

[Insert name of practice] is inviting you to use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record and more.

If you already use [insert name of GP online service available at practice] you can continue to use it. You can use the NHS App as well.

To use the NHS App you must be a patient at our practice and have an Apple or Android smartphone or tablet.

For more information go to www.nhs.uk/nhsapp.

Thank you

[Insert practice manager name]

Practice Manager'

Prescription message text

'Use the NHS App - www.nhs.uk/nhsapp'

Tweet

'If you’re a patient at our practice you can now use the #nhsapp, a simple and secure way to access a range of NHS services on your smartphone or tablet. Use the #nhsapp to get health advice, book appointments, order repeat prescriptions and more. Go to www.nhs.uk/nhsapp.'

Facebook post

'If you’re a patient at our practice you can now use the #nhsapp, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the #nhsapp to get health advice, book appointments, order repeat prescriptions, view your GP health record and more. For more information go to www.nhs.uk/nhsapp.'



Promote online consultations in the NHS App

Online consultation is now available within the NHS App for practices who use an integrated online consultation system. Get suggested text to promote this feature to your patients.

Suggested text for promotion to patients

Use our suggested text to let your patients know about this new functionality.

SMS for practices whose patients are less familiar with the NHS App

[Practice name] invites you to try the NHS App. You can use it to request GP advice without an appointment, using [insert name of online consultation provider]. Find out more and download the NHS App here: www.nhs.uk/app

SMS for practices who have already promoted the NHS App

You can now consult online with [Practice name] through the NHS App as well as ordering your repeat prescriptions and setting your preferred pharmacy. Find out more and download the NHS App here: www.nhs.uk/app

Website text for practice websites

You can now contact our GP practice through the NHS App. Simply use the form - or online consultation - to tell us about your symptoms. A member of our practice will come back to you. We might be able to give you the help and advice you need, without you having to phone or come into the practice. This is really useful during the coronavirus (COVID-19) pandemic, as it helps keep our patients and staff safe by reducing the risk of transmission.  We provide this service using [insert name of online consultation provider] and the service is quick, convenient, safe and secure. You can get more information about accessing health services online at www.nhs.uk/health-at-homeFind out more and download the NHS App.

Secure message text to be sent in the NHS App

You can now consult online with your GP practice through the NHS App as well as ordering your repeat prescriptions and setting your preferred pharmacy. Find out more about NHS App features.


Further information

internal Online consultations

Online consultation is now available within the NHS App for practices who use eConsult and Engage Health.

internal NHS COVID Pass

People in England who have had a full course of the COVID-19 vaccine can demonstrate their COVID-19 vaccination status for international travel.

Last edited: 15 June 2022 9:09 am