Help your community use the NHS App

The NHS App offers a simple and secure way for people to access NHS services. People can download the NHS App on their smartphone or tablet, or find the same services in their NHS account on the NHS website using a web browser.

Whether you're an individual volunteer or part of a community organisation, you can play a vital role in helping people in your area get the most out of the NHS App.

The NHS App helps people:

• order repeat prescriptions
• view their health record
• book and manage appointments
• check symptoms using 111 online

By helping people in your community use their NHS account, you're empowering them to take control of their health and access NHS services more easily.

Benefits to your community:

• reduce digital exclusion in healthcare access
• help people who might otherwise struggle to use digital services
• build stronger community connections
• support those who need extra help to manage their health
• free up GP practice staff time to focus on patient care

Benefits to volunteers:

• develop new digital skills
• gain valuable work experience
• Meet new people in your community
• improve self-esteem, confidence and wellbeing
• increase your knowledge about health services

Our initiative with libraries across England showed the positive impact community support can have:

There are a range of resources to help you support your community to use the NHS App:

Volunteers guide

Read our guide for volunteers to help someone register for the NHS App.

Get the NHS App

• about the NHS App
• how to set up an NHS Account

Videos

Watch the NHS App videos: 

• an introduction to the NHS App and NHS Account
• step-by-step videos for using different features in the NHS App
• step-by-step videos for using different features in the NHS Account (on a browser)

Accessing trusted health information

Find trusted health information, access NHS services, and get support to manage your wellbeing through the official NHS website for England.

• find out about conditions, symptoms and treatments including what to do and when to get help
• find out how your medicine works, how and when to take it and possible side effects

Promotional materials for the NHS App

Download our posters, leaflets, website and social media images

Subscribe to the NHS App update

Get the latest NHS App news by signing up to our update

We'd love to understand how you're helping your community to use the NHS App. Contact us If you would like to share your experience of volunteering and feature in a case study or our newsletter