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Tell your patients about the NHS App

We've updated our resources! Get posters and leaflets to print, a film to show on your waiting room screen, guidance on using text messages and more.

Do not edit the designed materials we've provided. If you wish to make changes for local use, email us.

After you've checked how your appointments appear to patients, you can promote the app to your patients to encourage them to use it, so that they and your practice benefit.

In the pilot we found that sending text messages to patients was the most effective method. Around 20% of patients clicked on the web address and visited our website for more information. Some practices were worried that texts would generate a lot of phone calls from patients, but in fact very few patients contacted their practice after they received a text message. We recommend you send texts out during the afternoon as the peak time for new registrations to the NHS App is from 4 pm. You must make sure you have a lawful basis under the General Data Protection Regulations (GDPR) to send promotional messages by text or email.


Leaflet and poster for office printing

Download a leaflet and posters to print on your local colour printer. 

You need to fold the leaflet after you print it. To make sure it prints correctly, in Adobe Acrobat PDF viewer, ensure that your settings in Print Properties are for 2-sided, and that Short Edge Bind (Open to Top/Left) is selected (not Long Edge Bind).


Designs for professional printing

Download these designs to send out to professional printers.


New promotional film

Show this film on your practice waiting room screen to promote it to patients. 


Social media images

We've provided png images of the designs sized for social media use, for Facebook and Twitter.

Use this link in your social media posts:

www.nhs.uk/nhs-app

Don't use a shortened version in Facebook as this might prevent the link from working.


NHS COVID Pass summer 2021 campaign

Download zip files of images and animations for the NHS COVID Pass summer 2021 campaign.


NHS App user guide


Images for your website

We've provided a file of images in a variety of sizes so you can choose the most suitable one. Download the zip file and unzip it to see the images.


Templates and scripts

We have based these templates on best practice, and have tested and refined them during the pilot. You should use the text provided within quotation marks in each template, replacing any text that is in square brackets with information about your practice.

You should put the practice website and telephone recorded messages in place before sending out text or email messages to patients. This will ensure that patients who want to confirm if a message is genuine can do so without having to speak to a member of your staff.

Text message template

'[Your GP practice] is inviting you to use the NHS App, a simple and secure way to access a range of NHS services. Find out more at www.nhs.uk/nhsapp'

(Make sure the message is still under 160 characters if you amend it with the name of your practice.)

Telephone message script

'If you’re a patient at our practice  you can now use the NHS App, a simple and secure way to book appointments, order repeat prescriptions, view your GP health record and more. Go to www.nhs.uk/nhsapp for more information.'

Practice website text

'Try the NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record and more.

If you already use [insert name of GP online service available at practice] you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp'

(You might also need to review existing website content to make sure it covers the different options patients have to connect with online services.)

Email message template

Subject line:

'You can now use the NHS App'

Main body text:

'Hello

[Insert name of practice] is inviting you to use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record and more.

If you already use [insert name of GP online service available at practice] you can continue to use it. You can use the NHS App as well.

To use the NHS App you must be a patient at our practice and have an Apple or Android smartphone or tablet.

For more information go to www.nhs.uk/nhsapp

Thank you

[Insert practice manager name]

Practice Manager'

Prescription message text

'Use the NHS App - www.nhs.uk/nhsapp'

Tweet

'If you’re a patient at our practice you can now use the #nhsapp, a simple and secure way to access a range of NHS services on your smartphone or tablet. Use the #nhsapp to get health advice, book appointments, order repeat prescriptions and more. Go to www.nhs.uk/nhsapp'

Facebook post

'If you’re a patient at our practice you can now use the #nhsapp, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the #nhsapp to get health advice, book appointments, order repeat prescriptions, view your GP health record and more. For more information go to www.nhs.uk/nhsapp'


Further information

external

Last edited: 22 September 2021 1:34 pm