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The NHS e-Referral Service (e-RS) is used to make around 70,000 referrals daily. A full record of these is available in the application, with a wealth of information that can be used when making commissioning decisions and managing referrals.
When fully implemented, the e-RS will deliver a better patient and professional experience, along with efficiency and financial benefits to referrer and provider organisations.
Using the e-RS to support effective clinical commissioning
Analysis of referral patterns using e-RS data can help provide reliable information to support responsive commissioning. Information and data can be accessed from reports and extracts and the Directory of Services.
More information is available in the following resources:
This functionality allows NHS England to provide an alert mechanism to referrers that indicates e-RS services where there are capacity issues.
This helps trusts move demand away from their services during periods of pressure and alerts referrers to capacity hotspots, as well as signposting alternative services that do have capacity.
Outpatient Pathway Modelling Tool
The Outpatient Pathway Modelling Tool (OPMT) compares a service provider's current referral management processes with a best practice process model and identifies where savings in time and costs can be made.
The National Training Forum has been established to provide open and regular communication channels between the e-RS national training team and a representative panel of e-RS trainers (and/or representatives who are responsible for e-RS training) from the NHS and independent sector.
The forum members currently meet bi-monthly, via a webinar, to:
review both delivered and scheduled system release content
discuss forthcoming functional changes and provide system demonstrations
consult and seek feedback on learning products and ideas
allow opportunities to share thoughts, knowledge and ask advice from other e-RS colleagues
Guest speakers are also invited to the meetings to cover learning or system related topics.
As part of a forum members role, the programme and other NHS Digital teams may ask for support to feed into training related research and to review learning materials.
If you're an e-RS trainer (or have responsibility for e-RS training) and wish to become a member of the forum, please send your interest request and job role to email@example.com.