NHS App Management Information - September 2026

This release includes three data files:

Summary Workbook

The workbook contains all monthly published metrics in a report-friendly format:

• Table 1: England-level figures.
• Table 2: Integrated Care Board (ICB) and region level figures.

England-level open data file

A machine-readable CSV file containing all England-level data published in Table 1 of the Excel workbook.

ICB-level open data file

A machine-readable CSV file containing all ICB-level data published in Table 2 of the Excel workbook.

The England-level and ICB-level files are provided in an open data format to support reuse and analysis.

Data are included for the following measures at ICB and national levels:

• NHS App monthly logins: The number of NHS App sessions recorded over a calendar month.
• NHS App monthly unique user logins: The number of distinct NHS App accounts that have logged into the app over a calendar month.
• NHS App unique user logins in 12 months: The number of distinct NHS App accounts that have logged into the app over the previous 12 months.
• NHS App prescription orders: The number of prescription order events recorded in the NHS App over a calendar month.
• NHS App unique users ordering prescriptions: The number of distinct NHS App accounts that triggered a prescription order event in the app over a calendar month.
• NHS App account registrations: The number of new user accounts that have completed the NHS App registration process over a calendar month.
• Registered NHS App users: The number of active NHS App accounts at the end of a calendar month.
• Messages delivered in NHS App: The number of messages delivered via the NHS App over a calendar month, excluding messages with a status of rejected.
• Messages read within 24 hours: The number and percentage of delivered messages that were read within 24 hours of being sent.
• Messages read within 72 hours: The number and percentage of delivered messages that were read within 72 hours of being sent.
• Registered users opted in to notifications: The number and percentage of registered NHS App users who were opted in to receive notifications at the end of a calendar month.
• Active users opted in to notifications: The number and percentage of NHS App users who logged into the app during a calendar month and were opted in to receive notifications at the end of that month.

Data are included for the following measures at national level only:

• NHS App all-time account registrations: The number of user accounts that have completed the NHS App registration process since recording began, up to the end of the calendar month.
• Unique users sent messages in the NHS App: The number of unique users who were sent one or more messages via the NHS App during a calendar month, excluding messages with a status of rejected.

Measures related to the prescription tracking features of the NHS App, available at national level only: 

• Pharmacy sites live with prescription tracking: The number of pharmacy sites live with the prescription tracking feature within the NHS App, based on pharmacy nomination, at the end of the calendar month.
• Percentage of pharmacy sites live with prescription tracking: The percentage of pharmacy sites live with the prescription tracking feature within the NHS App, based on pharmacy nomination, at the end of the calendar month.
• Patients with tracking enabled: The number of people with the prescription tracking feature enabled, based on pharmacy nomination and regardless of whether they have the NHS App, at the end of the calendar month.
• Percentage of patients with tracking enabled: The percentage of people with the prescription tracking feature enabled, based on pharmacy nomination and regardless of whether they have the NHS App, at the end of the calendar month.
• Unique patients using the service – monthly: The number of unique users who viewed a prescription tracking update on the Approved Prescriptions page in the NHS App over a calendar month.
• Visits by patients using the service – monthly: The number of visits (NHS App user sessions) during which a prescription tracking update was viewed on the Approved Prescriptions page in the NHS App over a calendar month.
• Unique patients using the service – cumulative: The total number of unique users who have viewed a prescription tracking update on the Approved Prescriptions page in the NHS App up to the end of the calendar month.
• Visits by patients using the service – cumulative: The total number of visits (NHS App user sessions) during which a prescription tracking update was viewed on the Approved Prescriptions page in the NHS App up to the end of the calendar month.
• Pharmacy sites live with notifications: The number of pharmacy sites live with the prescription tracking feature and “Ready to Collect” notifications within the NHS App, based on pharmacy nomination, at the end of the calendar month.
• Percentage of pharmacy sites live with notifications: The percentage of pharmacy sites live with the prescription tracking feature and “Ready to Collect” notifications within the NHS App, based on pharmacy nomination, at the end of the calendar month.
• “Ready to Collect” notifications sent: The number of “Ready to Collect” notifications sent to NHS App users about the status of a prescription over a calendar month.
• Read rate: The proportion of “Ready to Collect” notifications sent to NHS App users over a calendar month that were read.
• Read by unique users: The number of unique NHS App users who read at least one “Ready to Collect” notification over a calendar month.
• All-time “Ready to Collect” notifications sent: The total number of “Ready to Collect” notifications sent to NHS App users about the status of a prescription up to the end of the calendar month. We plan to continue to expand the number of measures reported.

Full definitions and caveats are available in the NHS App Management Information Statistics Summary and NHS App Management Information Statistics Metadata Excel files, both available to download under Resources on the Overview page.

For releases relating to March, June, September and December of each year, the publication also includes age band breakdowns for selected NHS App metrics at England, regional and ICB level.

The age distribution outputs are published separately from the main Summary tables and consist of:

• An Excel workbook presenting percentage distributions of NHS App users by age band.
• An accompanying open-data CSV containing the underlying numerator, denominator and proportion values.

The age band outputs currently cover:

• NHS App unique user logins
• NHS App registered users

The Excel workbook presents data for March, June, September and December only. These quarter-end months were selected to provide a consistent time series whilst keeping the tables manageable and user-friendly.

The accompanying CSV contains the complete monthly time series, including numerator, denominator and proportion values, and can be used for more detailed analysis of trends over time.

Age band distributions were first introduced in the September 2026 release.  Users viewing a non-quarter-end NHS App Statistics release should refer to the most recent March, June, September or December publication to access the latest age distribution workbook and CSV.

Use of the NHS App is restricted to individuals aged 13 years and over. Any records showing an age under 13 are therefore treated as data quality issues and are excluded from both the numerator and denominator when calculating age distributions. Users with an unknown or invalid age are also excluded from both the numerator and denominator. As a result, the denominators used to calculate these percentages do not match the corresponding totals published elsewhere in this publication.

In addition, a small number of users cannot be assigned to an NHS England region and are categorised as "Unknown" at regional and ICB level. These users are included in England-level figures but excluded from regional and ICB totals.