The NHS App Management Information Statistics publication aims to provide an open and accessible data source to give insight into how the public are using the NHS App and the services provided through it, and how usage changes over time.
It provides information on the number of users and usage of the NHS App, and of features available through it.
Figures presented cover the period from December 2020 to the most recent full month, where available.
Since the first release, covering April 2025, new metrics have continued to be introduced to this publication. From the July 2026 release, data are included for the following measures at ICB and national levels:
- NHS App monthly logins
- NHS App monthly unique user logins
- NHS App unique user logins in the previous 12 months
- NHS App account registrations
- NHS App prescription orders
- NHS App unique users ordering prescriptions
- Registered NHS App users
- NHS App messaging and notifications measures, including message delivery, message read rates and notification opt-in rates
Data are included for the following measures at national level only:
- NHS App all-time account registrations
- Unique users sent messages in the NHS App
Additionally, the publication includes a number of measures relating to the prescription tracking features of the NHS App, presented at national level only, including:
- Pharmacy and patient enablement
- Service usage
- Ready to Collect notifications
- Notification read rates
We plan to continue to expand the number of measures reported in the coming months.