Summary
This publication provides information on the number of users and usage of the NHS App, and of features available through it. It aims to provide an open and accessible data source to give insight into how the public are using the NHS App, and how usage changes over time.
Data are included for the following measures at ICB and national levels:
- NHS App monthly logins
- NHS App monthly unique user logins
- NHS App unique user logins in the previous 12 months
- NHS App account registrations
- NHS App prescription orders
- NHS App unique users ordering prescriptions
- Registered NHS App users
- NHS App messaging and notifications measures, including message delivery, message read rates and notification opt-in rates
Data are included for the following measures at national level only:
- NHS App all-time account registrations
- Unique users sent messages in the NHS App
Additionally, the publication includes a number of measures relating to the prescription tracking features of the NHS App, presented at national level only, including:
- Pharmacy and patient enablement
- Service usage
- Ready to Collect notifications
- Notification read rates
Measures included within this publication may be expanded over time as additional NHS App features become available and suitable data sources are identified.
See the 'What's included in this release' page for a full list of metrics. Definitions and caveats are available in the NHS App Management Information Statistics: Summary and NHS App Management Information Statistics Metadata Excel files, both available to download under Resources at the bottom of this page.
Key Facts
270,851
new NHS App account registrations during August 2026
42,441,120
all-time NHS App account registrations up to the end of August 2026
39,061,451
registered users of the NHS App at the end of August 2026
78,153,850
NHS App login sessions were recorded over August 2026
15,522,703
distinct users logged into the NHS App over August 2026
28,671,926
distinct users logged into the NHS App between 1st September 2025 and 31st August 2026
7,620,985
repeat prescriptions were ordered through the NHS App in August 2026
6,121,973
distinct users ordered a repeat prescription through the NHS App in August 2026
3,264
pharmacy sites were live with the national prescription tracking service in the NHS App by the end of August 2026
453,732
distinct users viewed a prescription tracking update in the NHS App during August 2026.
2,477
pharmacy sites were live with the national prescription tracking service and "Ready to Collect" notifications in the NHS App by the end of August 2026.
36,499,843
messages delivered in the NHS App during August 2026
42%
of messages delivered in the NHS App in August 2026 were read within 24 hours
66%
of registered NHS App users were opted in to receive notifications in the app at the end of August 2026 *
Percentages are rounded to the nearest whole number, except where one decimal place is used to avoid loss of meaningful detail.
* Due to a data outage on 31 August 2026, the notification opt-in figures for August 2026 are as at 30 August 2026.
Resources
Last edited: 24 September 2026 1:58 pm