NHS App Management Information - September 2026

This publication provides information on the number of users and usage of the NHS App, and of features available through it. It aims to provide an open and accessible data source to give insight into how the public are using the NHS App, and how usage changes over time.

Data are included for the following measures at ICB and national levels:

• NHS App monthly logins

• NHS App monthly unique user logins

• NHS App unique user logins in the previous 12 months

• NHS App account registrations

• NHS App prescription orders

• NHS App unique users ordering prescriptions

• Registered NHS App users

• NHS App messaging and notifications measures, including message delivery, message read rates and notification opt-in rates

Data are included for the following measures at national level only:

• NHS App all-time account registrations

• Unique users sent messages in the NHS App

Additionally, the publication includes a number of measures relating to the prescription tracking features of the NHS App, presented at national level only, including:

• Pharmacy and patient enablement

• Service usage

• Ready to Collect notifications

• Notification read rates

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NEW AGE DISTRIBUTION STATISTICS

This release introduces supplementary age distribution statistics for NHS App users at England, regional and Integrated Care Board (ICB) level.

The new outputs provide age band breakdowns for NHS App unique user logins and registered users and are available as a separate Excel workbook and open-data CSV. The workbook presents percentage distributions for quarter-end months (March, June, September and December), while the accompanying CSV provides the full monthly time series, including numerator, denominator and proportion values.

These new breakdowns provide additional insight into the demographics of NHS App users and complement the existing activity and registration measures included within this publication. They show how registration and usage patterns vary across age groups, geographies and over time, helping users understand both who has registered for the NHS App and who is actively using it.

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Measures included within this publication may be expanded over time as additional NHS App features become available and suitable data sources are identified.

See the 'What's included in this release' page for a full list of metrics. Definitions and caveats are available in the accompanying Excel files available to download under Resources at the bottom of this page.

Resources

Last edited: 21 October 2026 4:02 pm